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生產(chǎn)製造概論 By Ringo D. L. Lin Ford Lio Ho Motor Co., Ltd. 生產(chǎn)製造概論 ? 品質(zhì)系統(tǒng) ? 新車上市控制計(jì)畫 ? 環(huán)境保護(hù) ? Six Sigma ? 物料規(guī)劃與運(yùn)籌 ? 福特生產(chǎn)系統(tǒng) /工廠工程 維護(hù) ? 顧客滿意 品 質(zhì) 系 統(tǒng) ? Total Quality Excellence – Company Policy Letter . ? Brief History of FLH Quality Management ? Quality Arrow (Quality is Job1) ? QS9000/ISO 14001 System / Quality Operating System ? TGW Reduction / VRT / SAQ ? TGR / Kano Model (to be covered by Knight in detail) ? Define, Measure, Analyze, Improve, Control ? Design for 6Sigma ? Common Problem Solving Language Tools ? High Quality, High Velocity Improvements in Business Results ? 9 Leadership Principles ? Reward and Recognition ? Training and Feedback ? Partnership with Unions, Dealers and Suppliers ?Vehicle Quality (High Low TimeInService) ?Customer Satisfaction ?TGW ?Warranty ?Residual Value ?Sales Service Satisfaction ?Elimination of Waste Quality Is Job 1 QUALITY LEADERSHIP INITIATIVE Engage All Employees 6SIGMA Data Driven Decision Making QUALITY OPERATING SYSTEM Performance to Standards Drive Process