某汽車公司品質(zhì)系統(tǒng)(參考版)
2025-01-04 08:45本頁面
【正文】 品質(zhì)不夠水準(zhǔn)顧客在下次去經(jīng)銷商時(shí)可以拿到維修好的車AConcerns90 70抱怨的問題被改正，不應(yīng)該流至客戶處改善的動(dòng)力來自於所有的顧客一般的顧客挑剔的顧客訓(xùn)練過的觀察者無法接受，導(dǎo)致顧客關(guān)心並嚴(yán)重的抱怨不滿意 有些不滿意必須不定期的前往維修車計(jì)算不良頻率，初擬改善行動(dòng)22 QOSQuality Operating System ? Wind Noise ?evaluates the noise acceptability of vehicles, as would an average customer. During the drive evaluation, the trained auditor listens with an unaided ear and rates wind noise performance, on a scale from 1 to 10, using the Wind Noise Rating Criteria form ? Squeak Rattle ?to effectively detect assembly or ponent squeak and rattle concerns prior to the units leaving the plant. 23 Squeak Rattle Road Test – Squeak Rattle Test Track Upgrade Length: 100 ft Uniform Vienna Block, 100 ft Stepped Vienna Block Width: 104” 40” 40” 24” Track Width ~ 66” 40” 40” 24” 100’ Uniform Vienna Block Stepped Vienna Block 24 Squeak Rattle Road Test Uniform Vienna Block Stepped Vienna Block (~1” Step in Height) 25 QOSQuality Operating System ? Water (20 minute soak) ?predetermined critical water entry areas, which may not show up during the normal 100% production water test. This 20 – Minute test is a verification of process/design actions taken to correct any repetitive water leak concerns. ? Finish Vehicle Evaluation Program (M10 Program) ?a daily evaluation of pleted production level vehicles. These units are driven overnight, over the road by authorized plant personnel. ?Its function is to identify issues early and develop immediate process/product containment and improvement actions. 26 QOSQuality Operating System ? PIC (Product Information Center) ?includes external and internal quality indicators, giving the plants a standardized means of displaying quality data, description, and visual representation. PIC allows information flow to present quality efforts, which factually demonstrate performance over time. ? Control Point/Tip Level ?utilizes either current or added inspection as a tool to drive InStationProcessControl (ISPC) and to facilitate munication with the Base Operator to develop countermeasures to contain quality concerns within the zone. 27 QOSQuality Operating System ? Ultrasonic ?a method to evaluate wind noise. The process is performed by attaching an ultra sonic tone generator to the center of the windshield and moving a detection instrument around the potential leak areas (glass runs, windshield, door openings, etc.). Wind Noise leaks are measured in decibels (dB) and pared to predetermined limits. Predetermined limits are established by correlation of leaks and customer data. ? Air Leakage Test ?an evaluation of sealed painted vehicle bodies and pleted production vehicles for objective measurements of body air leakage. 28 Ultrasonic Test Equipment 29 QOS 總表 1/3 R Y G R Y G R Y G R Y G1T i m e D a t a M g m t . G G G G2V a r i a b i l i t y R e d u c t i o nV R T / V F G G G G G3T o o l V e r i f i c a t i o n G G G G4I n c o m i n g M a t e r i a l Y G 5P r o c e s s C o n t r o l /B u i l d I n s p e c t i o nP r o c e s s G G G G6R e p a i r S y s t e m Y G Y G7Q u a l i t y A c c e p t a n c eC r i t e r i a G8W e l d S u r v e i l l a n c e G9 D i m e n s i o n a l C o n t r o l G10T o r q u e A s s u r a n c e Y11 F C P A G12 W i n d N o i s e GQ O S A r e a / E l e m e n t R / Y / G R a t i n g sV O Q O S / Q I T DA r e a / E l e m e n t sB o
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