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CConcernsScore Complete Veh. 300 20 10噴塗廠分數(shù) 90 20 10車身廠分數(shù) 90 15 10 5評鑑安全相關(guān),並非 令人喜歡的 挑剔的顧客會針對抱怨的項目要求改善。 (R/Y/G) 12 QOSQuality Operating System ? Time and Data Management ?Required meeting scheduled at designated frequencies to municate and evaluate Plant Quality System Output, total 18 meetings. ?A tool for plants to municate information back to the base departments addressing customer concerns. VOPQUG001 FLH Practices Description Frequency Participants Metrics Description Frequency Participants Metrics NOVAC and Quality system Performance Overviews Daily Plant Mgr. Area Mgr. Quality Mgr. Area Supervisor Area CIWG Leaders … Novac Wrap review Chips Scratches Squeaks / Rattles FAI/CAI review Roll Test … Convoy Yard review Daily Plant Mgr. Area Mgr. Quality Mgr. Area Supervisor Area CIWG Leaders … Novac Wrap review Chips Scratches Squeaks / Rattles FAI/CAI review Road Test, Excel, PDI, FTT … 13 Convoy Yard Review每日品質(zhì)會議 Review Vehicle Quality Review Concern Actions 14 QOSQuality Operating System ? Variability Reduction VRT/VFG ?a structured process to drive quality improvement focused on customer expectations. It ensures that plant controllable customer concerns are acted upon quickly and permanently. ? Tool Verification ?ensure regular inspection and certification of plant test equipment, tools, and gages is being conducted per the corporate guidelines. 15 QOSQuality Operating System ? Ining Material ?measures plant effectiveness in improving and controlling the quality of material entering the plant. A working relationship with the plant, suppliers, purchasing, and other key activities is essential for quality improvement. ? Process Control / Build Inspection Process ?identify requirements for controlling specific operations and inspections. Those requirements e from practices and/or procedures that are the infrastructure of the assembly Vehicle Operations QOS. ?CC’s, SC’s, CTQ… 16 QOSQuality Operating System ? Repair System ?a formalized repair process assuring the preparation, repair, material, and tooling/equipment used are in accordance with established/approved repair standards. ? Quality Acceptance Criteria ?established level of standards to be used for inspection. ?the criteria must then be cascaded throughout the plants. ?to assure that every inspection/check/test is performed to the same standards throughout the entire system. 17 QOSQuality Operating System ? Weld Surveillance ?In process checks of welded assemblies, when coupled with periodic tear down of welded bodies and assemblies, provide a positive method of determining weld quality. ?ensure that all weld production operations are being effectively performed. ? Dimensional Control ?a prehensive body sheet metal construction strategy that takes into account all key body sheet metal ponents and their relationships to each other and bodylines. ?to identify, track, and reduce dimensional variation from ponent to ponent and vehicle to vehicle 18 QOSQuality Operating System ? Torque Assurance ?to assure that Fastening Control System implementation is standardized and effective across all assembly plants. ? FCPA ?to identify manufacturing imperfections through a series of a Static/Dynamic/Full (bination of s