【正文】 RecordsPage 7 of 7。 措施有效，則將問(wèn)題原因、糾正措施以及措施實(shí)施結(jié)果更新到《客戶投訴列表》中。The Quality Manager and related responsible departments use the quality tools to analyze the root cause of the problem. Develop and make the corrective solution acc. to the analysis. The responsible departments implement the corrective action. 糾正措施實(shí)施結(jié)束后，質(zhì)量經(jīng)理確認(rèn)措施并評(píng)估措施是否有效。The Quality Manager of QM analyze the feedback contents from the Aftersale Service. If there were picturesa Quality Alert should Quality Manager should identify and confirm the responsible department of the plaints. Then he should develop rapid response action.a) 如果原因來(lái)自供應(yīng)商，則通知采購(gòu)部和進(jìn)貨檢驗(yàn)；If the root cause was from the supplier, then the Purchasing Department and Ining Inspection will be informed.b) 如果原因來(lái)自內(nèi)部，則通知責(zé)任車間和檢驗(yàn)員；If the root cause is from internal, then the production department and inspector will be informed.c) 檢驗(yàn)員對(duì)所有的有可能發(fā)生同樣問(wèn)題的產(chǎn)品進(jìn)行全部檢驗(yàn)；The inspector will implement 100% inspection to the products which may have the same problems.d) 如涉及供應(yīng)商的責(zé)任，采購(gòu)部通知責(zé)任供應(yīng)商采取措施；If it’s supplier’s responsibilities, the purchasing department will inform the responsible supplier to take measures.e) 責(zé)任部門配合檢驗(yàn)員對(duì)各車間內(nèi)所有的在制品或成品進(jìn)行全部檢驗(yàn)；The responsible departments will coordinate the inspector to implement 100% inspection of all the manufacturing products and final products in the Production.f) 對(duì)庫(kù)存的同類產(chǎn)品進(jìn)行100%檢查；Implement 100% inspection to the stocked same kind products.g) 庫(kù)管員配合檢驗(yàn)員對(duì)在倉(cāng)庫(kù)中檢查發(fā)現(xiàn)的不合格品進(jìn)行隔離；The warehouse keeper should coordinate the inspector to implement isolation of all the unqualified products which were found in the warehouse.h) 向質(zhì)量經(jīng)理匯報(bào)已檢查的數(shù)量和不合格品的數(shù)量。具體按《售后服務(wù)管理程序》執(zhí)行。Quality Managerment Engineer archive and record the feedback problem. 質(zhì)量管理工程師在記錄完后，通知所屬項(xiàng)目的項(xiàng)目質(zhì)量經(jīng)理，并將售后反饋問(wèn)題內(nèi)容轉(zhuǎn)交給項(xiàng)目質(zhì)量經(jīng)理。Qality Manager can acc. to the records to determine the corrective action is plete effective and right and update the 《8D Report》and 《Customer Complaints List》， then provide the updated 《8D Report》 to customer for close. 售后反饋的質(zhì)量問(wèn)題 Quality Problem Feedback from the Aftersales Service Department 售后投訴記錄 Complaints Records of the Aftersales Service 生產(chǎn)現(xiàn)場(chǎng)售后服務(wù)人員在收到顧客反饋質(zhì)量問(wèn)題之后，詳細(xì)描述質(zhì)量問(wèn)題，必要時(shí)配有圖片說(shuō)明，并及時(shí)通過(guò)郵件或傳真的形式發(fā)送給品管部。After the inspector has followedup continuous 6 batches of product, then forward the records to Quality Manager. 　 質(zhì)量經(jīng)理根據(jù)記錄可以判定糾正措施是完全有效和正確的。由質(zhì)量經(jīng)理編制新的《8D報(bào)告》。Aftrer the《8D Report》has been responsed to custoemr, the inspectors should acc. to their work position to folloup and inspect the product。After the permanent action was developed, the quality manager should provide the 《8D Report》 or the 《NCR》to the Project Department for confirmation. After it was approved by the Project Department, the 《8D Report》will be forwarded to the customer for confirmation. The project manager should forward the confirmation records to the Quality Manger after the