【正文】 ，同事正在清潔桌子。，你走過(guò)來(lái)也要乘該電梯。8. 客人打電話到總機(jī)詢問另一位客人的房間號(hào)。6. 客人帶著許多行李，走進(jìn)禮賓臺(tái)。4. 當(dāng)同事正在換燈泡時(shí)，客人走進(jìn)了電梯。，客人走近柜臺(tái)。 I’m sorry! 對(duì)不起!171。 Thank you! 謝謝！171。 How may I help you? 有什么可以為您效勞的？171。 Greet Guest and Colleagues 與客人和同事打招呼讓我們一起說(shuō)171。 PROPER Tone and Volume合適的音量與聲調(diào)171。多么禮貌的世界171。All employees must follow the division/department head’s guidelines for maintaining professional appearance.所有員工必須遵照部門總監(jiān)/經(jīng)理對(duì)個(gè)人儀容儀表的要求。允許佩戴手表及一枚戒指。 Beverage Service employees for safety and sanitation reasons. 私人首飾不許佩戴于制服上。只許涂透明及自然色指甲油，且須將指甲全部涂沫均勻。Finger Nails/指甲：Should be spotless. Nails must be neatly trimmed to a moderate length. Only natural coloured nail polish is permitted. The polish should be plete and cover the entire nail. 應(yīng)保持干凈。只許使用清淡香水。除非是為了配合餐廳主題，酒店不提倡在頭發(fā)長(zhǎng)度，形式及顏色上搞極端突出，發(fā)飾應(yīng)簡(jiǎn)單，可佩戴小發(fā)卡或暗色發(fā)圈。 Hair/頭發(fā)：Should be clean and well bed. Hairstyles should project a professional, business like image. Extremes of any nature whether of length, style or colour are generally discouraged except when this is treated as part of the outlet concept. Hair accessories should be kept to a minimum. Small clips or dark coloured barrettes may be worn.頭發(fā)應(yīng)保持清潔，梳理整齊。制服要保持干凈、熨燙平整，皮鞋要光亮。Hotel Organization酒店機(jī)構(gòu)Notes記錄：37 / 37Personal Hygiene and Grooming Standard個(gè)人儀容儀表及衛(wèi)生標(biāo)準(zhǔn)In a service industry such as ours, personal appearance is of vital importance. The guests that we serve observe our every action. Therefore, we must do our very best at all times and observe the following guidelines:在服務(wù)行業(yè)，如我們的酒店，個(gè)人儀表至關(guān)重要。 Beverage餐飲 : ●The Lounge逸廊：位于酒店一樓，提供西式、中式、日式風(fēng)格菜式， 可以容納100個(gè)人同時(shí)用餐。B 貴賓休息室Aamp。此外，報(bào)告廳、視聽會(huì)議室、新聞發(fā)布廳和20多個(gè)獨(dú)立小會(huì)議室為賓客提供多種選擇。 ●Connection康橋： 是酒店的大堂酒廊，有110個(gè)位置和2個(gè)包廂。 ●Fresh原素: 可以容納190人同時(shí)用餐，是一個(gè)全日制餐廳。 Beverage餐飲 : ●Sunamp。Owning Company杭州市錢江新城建設(shè)指揮部杭州國(guó)際會(huì)議中心有限公司企業(yè)法人：陳金友先生、王光榮先生杭州洲際酒店amp。● One Team一體We are one business, and we all work as a team to lead and win.我們從事同一個(gè)事業(yè)，我們象一個(gè)隊(duì)伍一樣前進(jìn)并贏得勝利?！? Trust信任We have faith in each other as a starting point in our working relationships.我們彼此的信任是我們建立工作關(guān)系的基礎(chǔ)和起點(diǎn)。