【正文】 O, A A C SC Exhibit II Project Requirements 1. Someone who can dedicate fulltime for the duration of the project. 2. Individual should have good understanding of Company and various anizations that will be affected. 3. Well respected by craft and noncraft personnel. 4 Someone who is positive about change and continuous improvement. 5. Should have good presentation, writing and analytic skills. 6. Does not necessarily have to be involved in the processes under review. 7. Should be puter literate. Team Member Personnel Requirements 。Co.: Microsoft Word Microsoft Excel ABC Flowcharter Paradox 4. AAamp。 O, A A C SC Exhibit II Project Requirements Space amp。 O, A A C SC Major Local Exchange Carrier Management Challenge Management believed their current cost apportionment methodology did not appropriately reflect the specific work activities being performed by their employees. Additionally, they were obtaining inconsistent results with unexplainable variances between study periods. Arthur Andersen was engaged to design an improved methodology to more appropriately reflect employee’s specific work activities performed and increase the accuracy and consistency of results with explainable variances. Additionally, the methodology should be used to identify, develop and quantify work simplification and process improvement opportunities. Objectives 1. Develop and design an improved methodology, within FCC requirements, to more appropriately reflect employee’s specific work activities performed and increase the accuracy and consistency of results with explainable variables. 2. Test and implement the redesigned cost apportionment methodology by executing the studies and providing variance explanations. 3. Identify, develop and quantify work simplification and process improvement opportunities. Approach We analyzed the pany’s customers, processes, activities and tasks to develop an activity dictionary at its lowest possible level of differentiation. Producing activitybased information at its lowest level maximizes specifically identifiable activities (regulated or nonregulated) and minimizes shared activities (joint regulated and nonregulated). We designed a consistent, statistically valid, cost apportionment methodology based on activitybased costing techniques and principles. An activitybased method enabled us to identify and explain variances and identify, develop and quantify work simplification and process improvement opportunities. Benefits ? Employeesspecific work activities were more appropriately reflected in study results. ? Accurate and consistent results were achieved with explainable variances. ? The impact of different operating practices between locations could be quantified to finalize cost/benefit analysis of certain internal “best practices” initiatives. ? Performance and productivity improvements were identified, developed and quantified relating to work simplification and process improvement, anization design, labor management, marketing efforts and effectiveness, and customer service. Exhibit I Project Experience TELECOMMUNICATIONS 19 BELLSOUTH RTHUR NDERSEN amp。 Preparation II. Opportunity Assessment III. Process Alignment IV. Performance Measurement Management Checkpoints ? Frequent management checkpoints will allow BellSouth to adjust the project scope, as required. ? We will bill professional fees and expenses as incurred. We estimate fees for this project to be in the range of $900,000$1,000,000 (based upon 20 site visits and BellSouth participation as outlined in the “Project Approach.”) ? Our policy is that billings should be consistent with the value we provide. We will adjust our billings if you are not satisfied with the value you received. ? Additional sites can be analyzed at marginal incremental costs. TELECOMMUNICATIONS 17 BELLSOUTH RTHUR NDERSEN amp。 O, A A C SC ? Builds crossfunctional understanding throughout anization ? Injects fresh ideas and perspectives ? Reduces cost, presses elapsed process