targetedselectmastermanual-目標(biāo)選才(參考版)
2025-05-26 15:40本頁(yè)面
【正文】 Only behavioral question can help you get plete STARs 只有行為事例的問(wèn)題可助你獲得所需資料：完整的行為事例 ? Situations Requiring Followup 需要跟進(jìn)的情況 ( 附材料 ) ? Tips 提示 – Words such as “ usually”, “ typically”, or “ would” in a followup question indicate a theoretical question 如果在跟進(jìn)問(wèn)題中應(yīng)用“一般來(lái)說(shuō)”、“大多數(shù)會(huì)”、“會(huì)”等字眼，你只是提出了理論性的問(wèn)題 – Leading questions seek “ yes” and “no” answer or ask a candidate to choose a response in a “multiple choice” style 引導(dǎo)性問(wèn)題要求“是”或“否”的答案，或者要求應(yīng)聘者在“多項(xiàng)選擇”中作一個(gè)回應(yīng) – Behavioral followup questions are worded in the past tense and seek one specific STAR or part of a STAR 跟進(jìn)時(shí)應(yīng)詢問(wèn)過(guò)往事例和具體行為事例 Asking Followup Questions 跟進(jìn)問(wèn)題 CBU Targeted Selection 17 When the interviewer asks a： 當(dāng)面談?wù)咛釂?wèn)： Planned behavioral question 完整的行為事例問(wèn)題 And the candidate provides a: 應(yīng)聘者回應(yīng)： False STAR 假的行為事例 Complete STAR 完整的行為事例 Then, the interviewer: 那么，面談?wù)弑阋? Partial STAR 不完整的行為事例 Follow up to get a true STAR 跟進(jìn)，以取得真正的行為事例 Follow up to get a second STAR 跟進(jìn)，以取得另一個(gè)行為事例 Follows up to get a plete STAR 跟進(jìn)，以取得完整的行為事例 Situations of asking followup question 需要跟進(jìn)的情況 CBU Targeted Selection 18 ? Why Take Notes 為什么要做筆記 ？ ? Benefits of Taking Notes 做筆記的好處 – keeps you focused on collecting STARs 集中精力收集行為事例 – ensures that your impressions of the candidates and their answers don’t blur together in your mind 確保不會(huì)將對(duì)應(yīng)聘者的印象與他們的實(shí)際答案混淆一起 – provide specific STARs and background information during integration process 在綜合分析資料時(shí)有行為事例做依據(jù) – gives you greater confidence in your hiring decision 準(zhǔn)確的筆記使你對(duì)選拔決定有更大信心 ? Notetaking Tips 提示 – Takes notes openly 讓?xiě)?yīng)聘者知道你在做筆記 – Note only pertinent information 只記下適當(dāng)?shù)馁Y料 – Note behavior observed in the interview 記下面談中觀察到的行為 – Takes notes on sensitive or negative information carefully 小心處理敏感或負(fù)面的資料的記錄 – Record key words 記下關(guān)鍵詞匯 – Use personal shorthand 用個(gè)人速記方法 Taking Notes 做筆記 CBU Targeted Selection 19 Building Rapport 建立良好氣氛 ?Why building rapport is important in the interview process 為什么建立良好氣氛非常重要 ？ – meeting personal feelings and needs 照顧個(gè)人需要 ? To be treated with dignity and respect 個(gè)人尊嚴(yán)獲得重視，受到尊敬 ? To feel important 感到自己是重要的 ? To be seen as petent 被視為能干的 – creating an environment that encourages candidates to respond openly and provide plete information 營(yíng)造一個(gè)環(huán)境，鼓勵(lì)他們坦誠(chéng)回答問(wèn)題，提供完整資料 – make a good impression on candidates 有助于應(yīng)聘者對(duì)應(yīng)聘公司留下好印象 ?Two key Skills 兩大原則 – Maintain or enhance selfesteem 維護(hù)自尊，增強(qiáng)自信 ? give the candidate sincere and specific pliments 給予應(yīng)聘者真誠(chéng)而具體的稱贊 ? minimize negative information 盡量減少負(fù)面資料的影響 – Listen and respond with empathy 仔細(xì)聆聽(tīng)，善意回應(yīng) ? when a candidate express strong negative feelings 當(dāng)應(yīng)聘者表現(xiàn)出不佳的情緒時(shí) ? can empathize with positive feelings too 也可對(duì)應(yīng)聘者正面的感受作善意回應(yīng) CBU Targeted Selection 20 Managing the Interview 調(diào)節(jié)面試步伐 ?Importance of managing the pace of an interview 為什么要調(diào)節(jié)面試步伐 ？ – A wellmanaged interview benefits both you and the candidate 調(diào)節(jié)得宜的面談對(duì)面試者和應(yīng)聘者都有好處 ? cover each section of the interview pletely 確保完成面談每一部分 ? direct the discussi
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