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a CTL’s success depends in part on the VP’s success. ? The CTL’s objectives are to help the VP win and to make the VP redundant. ? VPs cite four key success factors for managing upward: 1. Assume full responsibility for driving the value addition process. a. Think about the big picture. b. Develop an hypothesis and a workplan to test it. c. Filter out bad ideas and prioritize good ones. 2. Find the right role for the VP a. Don’t try to do all the work yourself. b. Leverage the VP’s expertise. bc Managing Upward BOS 21 ManagingUpw ard Key Takeaways (2 of 2) ? CTLs must be proactive in managing their relationship with their VPs. Take responsibility for managing the relationship. Agree with your VP about how he/she should manage you in relation to each aspect of the work. Adjust your degree and style of upward management based on the circumstances. 4. Communicate progress and issues in a clear and structured way. a. Update your VP frequently. b. Be honest about difficulties. 3. Collaborate with the VP to improve the output. a. Be open to ideas. b. Put yourself in your VP’s shoes. 。 Company, Inc. Jacintha Peeris Author: Contributor: Dianna Magnani bc Managing Upward BOS 2 ManagingUpw ard Agenda ? Understanding the CTL’s Role ? Key Success Factors ? Taking a Proactive Approach ? Key Takeaways bc Managing Upward BOS 3 ManagingUpw ard CTL vs. VP Role The CTL’s job is to run the case on a daytoday basis. The VP’s job is to guide the overall relationship with the client and to step in at critical times to ensure the client’s success. ? Top of analytic pyramid ? Overall answer/implications。 bc Managing Upward December 1998 Copyright169。 1998 Bain amp。 assigning work ? Daytoday client issues ? Daytoday PD ? Top of client pyramid ? Overall answer/implications ? Overall cause at client ? Exceptional (up or down) performance issues CTL Role VP Role bc Managing Upward BOS 4 ManagingUpw ard Mutual Dependence The relationship between