【正文】 Events 會(huì)議和重要的節(jié)慶活動(dòng)、大型促銷(xiāo) ? Major Projects [Allocation of Time Block] 主要項(xiàng)目 〖 整段時(shí)間的分配 〗 ? Monthly appointment List 每月會(huì)見(jiàn)計(jì)劃 ? Deadlines 期限 Communication Self Development Team Development 2020 77 Carrefour Sun M on Tue W ed Thu Fri Sat1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30312020OctoberPromotion proposal interview candidates 14:00 15:00 Days off Finish TG schedule for November Sales Manager Training Days off Days off Days off 78 Carrefour Sun M on Tue W ed Thu Fri Sat1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30312020October促銷(xiāo)報(bào)告 面試 兩位應(yīng)聘人 14:00 15:00 休息日 完成 11月份的TG安排表 課 長(zhǎng)會(huì)議 休息日 休息日 休息日 79 Carrefour 每日工作清單 Daily To Do List Sources 來(lái)源 ? Immediate Tasks 眼下緊迫任務(wù) ? Calendar I。 (期望 ) 61 Carrefour Coaching 指導(dǎo) Think of someone in your life a teacher, parents, a friend who was a good coach or mentor 回想在你生命中的某個(gè)人： 一位教師、父母親、朋友 誰(shuí)給過(guò)您好的指導(dǎo)與反饋意見(jiàn) What was good about that person? 這個(gè)人好在哪里？ ? What did they do? 他們是怎么做的？ ? How did you feel? 您的感覺(jué)如何 ? How did you respond? 您的反應(yīng)如何？ Communication Self Development Team Development 62 Carrefour What Does TEAM Mean? 團(tuán)隊(duì) 的含義 ? Together 共同 ? Each 每人 ? Achieve 實(shí)現(xiàn) ? More 更多 63 Carrefour Conditions For Team Success 團(tuán)隊(duì)成功的條件 ? Shared Vision 目標(biāo)一致 ? Understanding of the Team 團(tuán)隊(duì) 互相 理解 (責(zé)任明確 ) ? Communication 溝通 ? Strong Leadership 強(qiáng)而 有力的領(lǐng)導(dǎo) ? Involve the Right People to Ensure Commitment 選擇適合的 團(tuán)隊(duì) 成員 ? Experienced Help Where Necessary 互助合作 64 Carrefour What Motivates People ? 什么能夠激勵(lì)人？ ? Need for Affiliation 歸屬需要 ? Need for Power 權(quán)力需要 ? Need for Achievement 成就需要 Note: Do not give too much at a time, because people fet very soon 注意：一次不要給得太多，因?yàn)槿藗兺煤芸? Communication Self Development Team Development 65 Carrefour To Motivate 激勵(lì) Honest 誠(chéng)實(shí) Respect of Company Policy 遵照公司政策 Motivation 激勵(lì) Confidence 自信 Performance 業(yè)績(jī) Promotion 提升 Enjoyment 樂(lè)趣 Energy Created Through Motivation 激勵(lì)所產(chǎn)生的能量 + + { } _ Communication Self Development Team Development No Motivation 沒(méi)有 激勵(lì) No Confidence 不自信 No Performance 無(wú) 業(yè)績(jī) Resignation 辭職 No Enjoyment 沒(méi)有 樂(lè)趣 _ 66 Carrefour 聰明 目標(biāo) SMART Objective ? Specific 具體 ? Measurable 可衡量 ? Achievable (Controllable) 可實(shí)現(xiàn)（控制） ? ResultsOriented (Output) 以結(jié)果為導(dǎo)向（輸出） ? TimeBased (Deadline) 以時(shí)間為基礎(chǔ)（限期） SMART 67 Carrefour SMART Goals 聰明目標(biāo) Goals without SMART 非聰明目標(biāo) Increase turnover 提高營(yíng)業(yè)額 Train more employees 培訓(xùn)更多的員工 Goals with SMART 聰明目標(biāo) In the last quarter of 2020 My department will increase turnover by at least 5% over the same period last year. 2020 年第四季度，跟去年同期相比，提高營(yíng)業(yè)額 5%。 (例子 ) ? We adjusted prices according to the reports and our sales have increased 15% over that of the first quarter. (Result) 我們根據(jù)你作的報(bào)告調(diào)整了價(jià)格， 我們的銷(xiāo)售比上個(gè)季度增長(zhǎng)了 15%。 (結(jié)果 ) Communication Self Development Team Development 60 Carrefour Positive Feedback: Example 積極型反饋實(shí)例 ? Recently you have been performing well. (Behavior) 最近你的工作表現(xiàn)很好。t get the report until 5:00, and that was the third time in four weeks it was late (Specific Example). 比如說(shuō)，上周五， 我沒(méi)能在五點(diǎn)之前收到報(bào)表， 這已經(jīng)是在四周之內(nèi)第三次延誤了 (具體例子 ) ? Finishing work on time is a must for a qualified assistant. 按時(shí)完成任務(wù)，是成為一個(gè)合格的助理的起碼要求。 Tasks Considerations 有關(guān)人與任務(wù)的考慮 Tasks 任務(wù) People (Relationship) 人 (關(guān)系 ) Importance 重要性 Technical Maturity 技術(shù)成熟度 Urgency 緊急性 Work Expectation 工作期望 Technical issue 技術(shù)性 Who did it before 誰(shuí)以前做過(guò) Routine 事務(wù)性 Who has the skill 誰(shuí)具備技能但未做過(guò) Difficulty 難度 Who may do it after training 經(jīng)培訓(xùn)或指導(dǎo)后能做 Knowledge required 需什么知識(shí) 54 Carrefour Assigning Tasks 委派任務(wù) ? People and Task Considerations 以人還是以任務(wù)為導(dǎo)向 ? Crosstraining 交叉培訓(xùn) ? Building backUp 做好人才備份 ? Assigning Task 委派任務(wù) ? Task assignment worksheet 任務(wù)委派練習(xí)單 55 Carrefour Task Assignment Skills 委派任務(wù)技能 Communication Self Development Team Development Explain what to do and how to do 解釋該做什么，如何做 Explain why if they do not know 解釋為什么要這樣做，如果他不清楚 Communicate expectation/requirements 說(shuō)明你的期望或要求 Set timeline 設(shè)定期限 Always check 一定要檢查 56 Carrefour Defining Feedback and Coaching定義反饋與指導(dǎo) Feedback 反饋 ? Letting people know what and how they are doing as soon as you know 在了解到員工的工作情況后，馬上讓他 /她知道自己做得如何 Coaching 指導(dǎo) ? A twoway discussion that aims to improve performance 是一種雙向式討論，旨在提高工作績(jī)效 57 Carrefour Feedback 反饋 What are the different types of feedback? 反饋意見(jiàn)的不同形式有哪些？ ? Positive 積極的 ? Negative 消極的 ? Corrective 改進(jìn)的 ? None 無(wú)反饋 Which one usually is the most effective…and why? 哪種反饋意見(jiàn)通常是最有效的？ 為什么？ Communication Self Development Team Development 58 Carrefour How give feedback effectively: BEER Model 如何有效的給予反饋： “ 啤酒 ” 模式 Effective feedback: 有效的反饋： ? describes the specific Behavior 描述了具體行為 ? includes an Example of that behavior 包括所列行為的一個(gè)例子 ? describes how the behavior has exceeded, met or failed to meet your Expectations 描述該行為如何超出、達(dá)到或無(wú)法達(dá)到您的期望和要求 ? describes the Results of the behavior 描述這些行為所導(dǎo)致的結(jié)果 Communication Self Development Team Developme