質量管理八大原則原則中英文-wenkub.com
2025-04-05 05:05 本頁面
【正文】 應用互利的供應商關系原則通常需要：Key benefits: 組織和它的供應商是相互依賴的。原則8 互利的供應商關系應用基于事實的決策原則通常需要：Key benefits: 認可和報償改進。 Establishing goals to guide, and measures to track, continual improvement. 把對產品、過程和系統(tǒng)進行持續(xù)改進作為組織每一個員工的一個工作目標。 Providing people with training in the methods and tools of continual improvement. 在全組織使用一致的方法來持續(xù)地改進組織的業(yè)績。 Flexibility to react quickly to opportunities. 在各層級合作展開改進活動為組織戰(zhàn)略目標服務。 Performance advantage through improved organizational capabilities. 持續(xù)改進組織的總體績效應該是組織的永恒的目標。原則6 持續(xù)改進Applying the principle of system approach to management typically leads to:關鍵好處：Identifying, understanding and managing interrelated processes as a system contributes to the organizations effectiveness and efficiency in achieving its objectives. Principle 5 System approach to managementApplying the principle of process approach typically leads to:關鍵好處： People openly discussing problems and issues. 員工自由地共享他們的知識和經驗。 People actively seeking opportunities to enhance their petence, knowledge and experience. 員工通過對照他們的個人目的和目標，評價他們自己的績效。 People accepting ownership of problems and their responsibility for solving them. 員工識別影響他們績效的限制條件。 People understanding the importance of their contribution and role in the organization. 員工熱心于參加持續(xù)改進過程，并積極做貢獻。 People being accountable for their own performance. 改革創(chuàng)新和創(chuàng)造以促進公司目標實現。 Motivated, mitted and involved people within the organization. 各層級的員工是組織的要素，他們的充分參與能使他們的能力為組織的利益服務。原則3 全員參與Applying the principle of leadership typically leads to: 關鍵好處：Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can bee fully involved in achieving the organizations objectives. Principle 2 Leadership確保在滿足客戶和其他利益團體之間的平衡。 Systematically managing customer relationships. 測量客戶滿意度，并針對結果采取行動。 Communicating customer needs and expectations throughout the organization. 確保把組織目標和客戶需求和期望連接起來。 Researching and understanding customer needs and expectations. 提高了客戶忠誠度，留住回頭客。 Increased effectiveness in the use of the organizations resources to enhance customer satisfaction. 通過靈活和快速的對市場機會的反應提高了收入和市場份額。Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed custom
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