【正文】 appropriate time.5. Play KEY ROLE in Emergency cases.6. Log down all activities happened in hotel at Assistant Manager’s Logbook to provide clear and accurate information to hotel management. Review Assistant Manager’s Logbook daily to monitor all activities.7. Handle guest’s credit after office hour or on holidays in accordance with related policies.8. Supervise all front of the house staff and monitor their performance.9. Familiarize with all hotel policies and procedures as well as current promotional packages.10. Participate morning briefing daily and inform Front Office Manager on guests’ plaint or other incident. To prepare incident report for management reference when necessary.11. Patrol the immediate property areas several times a day and make sure that everything is in order.12. Greet guests as time permits at lobby and assist sections during busy period.13. Perform night duty and prepare Room Revenue Report and other reports accurately / correctly for management.14. Inform Housekeeping and Engineering Departments for any defect in the hotel premises.15. Entertain guests when necessary.16. Carry out the repairing of the malfunctioning lockset of guestrooms as well as the maintenance.17. Provide first Aid box service when requested. Acpany guest to the hotel clinic service and to arrange ambulance or transport on emergency cases.18. Shall perform after duties that many be assigned by supervisors and is expected to extend working time whenever necessary.政策制定人PREPARED BY審批人APPROVED BY采用日期EFFECTIVE制度POLICYBusiness Center Library編號REF CODE執(zhí)行職位POSITION RESPONSIBLEBusiness Center ClerkAssistant Manager涉及部門DEPT.CONCERNEDF/ O PersonnelAll Department目的OBJECTIVE:This policy shall help not only business guests, but rather encourage the other in house guests or patrons.執(zhí)行程序PROCEDURES:1. All the books, materials, magazines received must be logged on the logbook and to be labeled with serial number.2. The library materials shall be placed and displayed in conspicuous place inside the Business Center, but must not pose as a distraction to other guest.3. The Business Center Supervisor shall regularly and periodically replace all or renew the daily publications in order to keep an update of materials provided to guests.4. Hotel guests are allowed to read or view the materials only during operation hours and are discouraged from borrowing or taking out due to its limited availability.5. Only with the approval of Business Center Supervisor, the books or the materials could be taken out of the Business Center. Business Center Clerk should make a proper record on the Business Center material Rental Logbook and guests should sign on the form.6. The . Supervisor , . Clerk shall ensure that all materials on the library shelves are clean and free from dust at all times. 政策制定人PREPARED BY審批人APPROVED BY采用日期EFFECTIVE制度POLICYBusiness Center Services Courier Service編號REF CODE執(zhí)行職位POSITION RESPONSIBLEBusiness Center Clerk涉及部門DEPT.CONCERNEDFront Office PersonalAll Departments目的OBJECTIVE:This policy shall help not only business guests, but rather shall encourage the other in house guests or patrons.執(zhí)行程序PROCEDURES:7. The Business Center has a contracted courier agent to deliver Express Mail (document amp。B PersonnelAccounting PersonnelHouse Guests工作概述 JOB SUMMARY:Assist the Chief Purser to monitor all aspects of daily operation related to the Executive Floor. Supervise pursers and enhance first class service are rendered to all club guests. Coordinate with other sections and departments to maintain standards of Executive Floor, both in service and function.工作職責 DUTIES REPONSIBILITIES:1. Assist the Chief Purser to supervise the checkin and checkout of guests at Executive Floor and make sure the service is efficient and accurate.2. Responsible for the daily operation of Executive Floor while the absent of the Chief Purser.3. Ensure all guests needs or requests are followed up by staff and guests are aware of the feedback.4. Ensure appropriate supervision extended to Executive Floor staff in maintaining first class service provided to the guests.5. Followup on all outstanding assignments on the logbook and take actions accordingly.6. Supervise the daily preallocating rooms for all Executive Floor guests and personally to have physical check of the rooms to make sure all amenities and setup are arranged and delivered in the room before guest arrival.7. Maintain a friendly, neat and pleasant image to guests, and ensure guests39。 special requests are met.8. Assist the Chief Purser in organizing and conducting training for staff. 9. Evaluate the standard and performance for the Pursers from time to time and remind them on mon errors on their work.政策制定人PREPARED BY審批人APPROVED BY采用日期EFFECTIVE28前廳部部門崗位職責說明FRONT OFFICE DEPT. JOB DESCRIPTION部門DEPARTMENTFront Office 直接上司REPORTING TO Chief Purser職位POSITION Asst. Chief Purser直轄下屬SUBORDINATEPurser職級JOB LEVEL編號REF NO.10. Ensure the tidy and cleanliness of the lounge and kitchen areas to provide good environment for the guests and meet the Hygiene standard.11. Uplift the morale and soothe the grievance of all staff.12. Assist the Chief Purser in any actions of minimizing cost at the Executive Floor.13. Assist the Chief Purser in monthly business report and submit to related department accordingly.14. Perform all duties, other than the above as requested by the hotel, pany policies and/or his/her direct supervisor.15. Always conduct your job with concern for the environment and its resources. Where practical and possible, REDUCE use of items, REUSE whenever possible, and RECYCLE those items that can be.