【正文】 tain the guest’s signature.16. When the guest has finished using the equipment, . Clerk shall post the charges into the system.17. Call the Concierge department to pick up the equipment from the guest room if necessary.18. Rental Service is limited to the inhouse guest or the patron with conference or meeting arrangement either in Business Center or in the hotel’s function area.政策制定人PREPARED BY審批人APPROVED BY采用日期EFFECTIVE制度POLICYBusiness Center Services Typing Service編號(hào)REF CODE執(zhí)行職位POSITION RESPONSIBLEBusiness Center Clerk涉及部門DEPT.CONCERNEDF/ O PersonnelAll Department目的OBJECTIVE:This policy shall help not only business guests, but rather shall encourage the other in house guests or patrons.執(zhí)行程序PROCEDURES:19. . Clerk must obtain a draft copy of the document or which is requested for typing from guest.20. Review the draft together with the guest for unclear points and clarify. 21. Ask and confirm with the guest the desirable time needed.22. Prepare a charge voucher and explain to the guest the charge and obtain his/her signature.23. Type the message in the puter or use the typewriter if it is required, and store for further correction. 24. The . Clerk shall record the details of the transaction in the Typing Service Record Logbook for other shift’s reference.25. Post the charge into the system with the appropriate settlement either in cash or post into room account.26. All the document requesting for typing in . should be kept confidential. It should be erased once the document is passed back to guest with the draft, which is confirmed no more modification needed.政策制定人PREPARED BY審批人APPROVED BY采用日期EFFECTIVE制度POLICYBusiness Center Services Photocopying Service編號(hào)REF CODE執(zhí)行職位POSITION RESPONSIBLEBusiness Center Clerk涉及部門DEPT.CONCERNEDF/ O PersonnelAll Department 目的OBJECTIVE:This policy shall help not only business guests, but rather shall encourage the other in house guests or patrons.執(zhí)行程序PROCEDURES:27. Upon request, the . Clerk shall reconfirm with the guest as to the number of copies, size, etc.28. . Clerk shall prepare a charge voucher and shall explain to the guest the charges involved before officially making the copies. 29. Complete the charge voucher and ask the guest to sign before posting into the system.30. . Clerk shall hand the original and photocopies to the guest.31. Should the guest settle in cash, the . Clerk shall stamp on the original voucher “CASH”, the original copy of the voucher shall serve as the guest receipt. 32. The hotel discourages employees/other departments to use the Business Center equipment unless prior approval obtained from the Front Office Manager. Proper record should be made on the departmental copying Log Book.33. On monthly basic, . Supervisor to summarize a report, which is submitted to cost control for cost transferring.政策制定人PREPARED BY審批人APPROVED BY采用日期EFFECTIVE制度POLICYBusiness Center Services Facsimile Transmission編號(hào)REF CODE執(zhí)行職位POSITION RESPONSIBLEBusiness Center Clerk涉及部門DEPT.CONCERNEDF/ O PersonnelAll Department 目的OBJECTIVE:This policy shall help not only business guests, but rather shall encourage the other in house guests or patrons.執(zhí)行程序PROCEDURES:34. Any request for facsimile transmission must be acplished on the Fax delivery logbook.35. . Clerk must reconfirm the fax numbers and the country of destination. 36. . Clerk shall explain the charges, before officially sending the message.37. Once successfully transmitted, . Clerk shall acplish transmittal charge voucher, get guest’s signature and post it into the system.38. The original copy of the fax must be returned to the guest with the ACTIVITY REPORT for “Transmission OK”. 39. Unsuccessful message transmissions must be relayed to the guest for instruction or leave a message in the guest’s room.40. The hotel discourages employees/other departments to use the Business facsimile transmission service.政策制定人PREPARED BY審批人APPROVED BY采用日期EFFECTIVE制度POLICYBusiness Center Services Conference Rm Rental編號(hào)REF CODE執(zhí)行職位POSITION RESPONSIBLEBusiness Center Clerk涉及部門DEPT.CONCERNEDF/ O PersonnelAll Department Housekeeping目的OBJECTIVE:This policy shall help not only business guests, but rather shall encourage the other in house guests or patrons.執(zhí)行程序PROCEDURES:The Business Center has Conference Rooms with facilities for using meeting conference, interviews or presentation. These rooms are to be tented our on an hourly basis. The capacity for each room is 8 to 10 persons (fortably seating).41. Upon request, the . Clerk shall ask the guest the desirable room, date, time, no. Of the person and the duration of usage.42. Double check the room rental record for its availability. 43. Confirm to the guest if available and ask if the equipment is needed or required and inform guest of the charges according to the request.44. If a reservation is made ahead of time, a confirmation fax must be sent to the guest with the charges accordingly.45. Upon official use, clarity the charges with guest and enter the transaction in the room rental logbook. 46. . Clerk shall inform the gust that light food and drinks can be available and service during the rental time (coordinate with Room Service).47. . Clerk shall obtain the guest’s signature on the charge voucher and post it into system after the room has been used.48. . staff shall thoroughly clean and maintain the meeting room at all times. If assistance is necessary, call the Housekeeping Department.49. Hotel discourage employee / other department to use the . meeting room unless prior approval from FOM.