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【正文】 learning ? Each student must actively participate in the individual or group structured learning activity ? Each student must be open to new information, new skills, new ideas, and experimentation Skills Identified by . Department of Labor ? Resource management skills ? Information management skills ? Personal interaction skills ? Systems behavior amp。 personally involved in quality efforts Seven Categories in the Malcolm Baldrige National Quality Award Examination ? Leadership ? Information and analysis ? Strategic quality planning ? Human resource utilization ? Quality assurance of products amp。 procedures Job descriptions Financial resources Informal anization (covert) Beliefs amp。 how departments, divisions, amp。 environmental forces Individuals’ history amp。Chapter 1 Introduction:Organizational Behavior in Changing Times Nelson amp。 personal value system Internal Perspective External Perspective Each Perspective has produced motivational amp。 the overall anization are designed at the macro level Technology the intellectual and mechanical processes used by an anization to transform inputs into products or services that meet anizational goals (ch02) Organizations as Systems Outputs: Products Services Inputs: Material Capital Human Task environment: Competitors Unions Regulatory agencies Clients Structure Task Technology People (Actors) Organizational Boundary Based on Harold Levitt, “Applied Organizational Change
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