培訓(xùn)的投資回報(bào)ppt課件-wenkub.com
2024-12-05 03:53 本頁(yè)面
【正文】 ? Communicate results carefully。 ? Use sampling for ROI calculations。 ? Participant Salaries and Benefits。 ? Program Materials。 Actual cost from records Estimated additional from staff Staff time。 ? The moary savings are the hours saved times the labor cost per hour – however also a ponent of contribution to profit Cost per Unit Cost Per Unit Less INCREASE/DECREASE IN EXPENDITURE IMPACT ON PROFIT Production More Time。 CONVERTING EMPLOYEES TIME ? Reduction in time for employees is a mon performance improvement objective。 CONVERTING THE COST OF QUALITY ? The cost of quality is an important measure in most anizations。 ? Not because they are difficult to measure, but because it is difficult to accurately convert them to moary value WORK HABITS Absenteeism Tardiness Visits to the Dispensary First Aid Treatments Violations of Safety Rules Number of Communication Breakdowns Excessive Breaks FollowUp WORK CLIMATE/SATISFACTION Number of Grievances Number of Discrimination Charges Employee Complaints Job Satisfaction Employee Turnover Litigation Organization Commitment Employee Loyalty Increased Confidence CUSTOMER SERVICE Customer Complaints Customer Satisfaction Customer Dissatisfaction Customer Impressions Customer Loyalty Customer Retention Customer Value Lost Customers EMPLOYEE DEVELOPMENT/ADVANCEMENT Number of Promotions Number of Pay Increases Number of Learning Programs Attended Requests for Transfer Performance Appraisal Ratings Increases in Job Effectiveness INITIATIVE/INOVATION Implementation of New Ideas Successful Completion of Projects Number of Suggestions Implemented Setting Goals and Objectives New Products and Services Developed New Patents and Copyrights Soft Data Related Value Measure Absenteeism Labour unrest Industrial Accident Poor work climate Staff loyalty Customer loyalty Customer plaints EXAMPLE OF SOFT DATA Absent Production Lost Value of Production Loss Present Less Production Lost Value of Production Gain EXAMPLE OF SOFT DATA Absent Production Lost Value of Production Loss Present Less Production Lost Value of Production Gain EXAMPLE OF SOFT DATA ? Co
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