如何溝通以及客戶服務(wù)優(yōu)先外文翻譯-其他專業(yè)-wenkub.com
2025-01-15 10:31 本頁面
【正文】 但是，不要停在那里，如果有可能的話，盡量超越客戶的期望。如果你打電話，但是沒有得到一個答案，或者是進一步被推遲了，你會變得沮喪。他成功地創(chuàng)造了一個建立關(guān)系的機會，并且對他的租客們證明了他的承諾。嘗試以你的租客偏愛的溝通方式為內(nèi)容做一個調(diào)查 ?！蔽也聹y這個層次的的溝通是零，那么現(xiàn)在我猜這個層次的客戶滿意度也是零。” 作為一個直接的例子，去年夏天，我正在一家小商場 的咨詢項目?！边@意味著每一個與你在你的日常工作中來往的人都是一個潛在的客戶 —你的老板，你的客戶，你的租客，你的財產(chǎn)會計師，你的供應(yīng)商，你的物業(yè)經(jīng)紀人。 客服服務(wù)統(tǒng)計 為了確保你的客戶服務(wù)的方向是正確的，這里有四個問題你必須回答： 誰是我們的客戶？想想你每天收到的無數(shù)的請求和信息。你的物業(yè)有什么屬性嗎？哪些獨特的特點分別從競爭中脫穎而出呢？了解哪些因素讓你的物業(yè)更具競爭力是獲得更高的租金的關(guān)鍵。 做好你的功課。無論你的老板正在計劃不就的將來出售其財產(chǎn)，或者他是一個房 地產(chǎn)的長期持有人，他想要的都是創(chuàng)造和保持價值。 如果你有一個孩子，你知道，當你有機會檢查他或她的家庭作業(yè)的時候，你也有了機會去重新去學(xué)習那些你可能已經(jīng)忘記了的數(shù)學(xué)、英語或者歷史知識。而解決這個困境的方法卻是很簡單的，那就是他們需要詢問那些業(yè)主他們的目的是否更好的管理那些財產(chǎn)。 有那么多的問題需關(guān)注，我們總被員工關(guān)系和業(yè)主的麻煩吸引著注意力。他們 發(fā)現(xiàn)許多的經(jīng)理都不擅長 財務(wù)管理 并且他們很多人都缺乏一定的溝通技巧 。 業(yè)主想要的是什么？ 簡而言之，業(yè)主想要 的是 懂得他們需求的 高層 管理者。s, by not following through on your promises. Always promise what you can reasonably deliver. But don39。ve ever had to take your car to the repair shop, you know that promises mean a great deal. If the repairman promises to get your car back to you in good working order the same day, that39。t like (the tenants), so I try not to go into their stores much.39。re on the run and pressed for time, it may seem like people are interrupting you. Early in my career I had the pleasure of working for Westin Hotels. My boss was a great mentor to me, and I can still remember him saying, Everyone is some one39。s primary responsibility is to create value. However, managers do not always understand how they can impact value。s objectives. I was recently asked to sit in on budget meetings as part of a consulting assignment for a small shopping center owner. The property team was in a quandary over which capital improvements the owner might require. The answer to their dilemma was relatively simplethey needed to ask the owner what his objectives were for the property. Real estate managers must understand that an owner39。 goals. So how do you make sure you are managing your properties to the best of your ability? The following ideas provide some tips I39。Customer service a priority As our real estate world spins eve faster, it39。s often a struggle to not only acqui
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