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中文 2466 字 外 文 翻 譯 原文: How to make munication amp。Customer service a priority As our real estate world spins eve faster, it39。s often a struggle to not only acquire or sell a property, but to figure out how to put the right players in place, achieve the owner39。s objectives and retain tenants. What do owners want ? Simply put, owners want top managers who know their stuff. Easy enough,right? Not necessarily. When you39。re juggling a variety of tasks, mistakes are bound to happenrepors are late, due diligence is inplete and tenant retention is at risk. Not surprisingly, owners and executives around the globe have strikingly similar desires in terms of how they view real estate managers today. They are finding that many managers are not conversant in the financial performance of their properties and their munication skills are lacking finesse. Many times managers are so busy looking after the small stuff that they fet the real reason they are thereto look after the owners39。 goals. So how do you make sure you are managing your properties to the best of your ability? The following ideas provide some tips I39。ve learned along the way. Focus on what’s critical We39。re all flooded with a seemingly endless round of dailies. There are always plumbing issues, employee concerns and tenant troubles to grab our attention. Although these problems do need to be resolved, focusing solely on them can cause us to lose sight of what39。s really importantachieving the owner39。s objectives. I was recently asked to sit in on budget meetings as part of a consulting assignment for a small shopping center owner. The property team was in a quandary over which capital improvements the owner might require. The answer to their dilemma was relatively simplethey needed to ask the owner what his objectives were for the property. Real estate managers must understand that an owner39。s priorities can shift。 mergers take precedence, new players jockey for position, generational differences arise. It39。s crucial to be able to keep pace with both the m