【正文】 ill you do to help? A: I will suggest that he take the express laundry will be an extra charge of 50% for the express, but the laundry will be sent back to him in four ：What will you do if the guest wants to surf the internet in the hotel？A：I will tell the guest that the hotel offers free internet service in the , guest is always wele to the Business Centre or the Internet Caf233。 of the ：What’s the information you give when you’re introducing a guestroom to the guest？A：I will introduce the equipment, the services provided, special facilities and the view the guest may get from the ：When a guest calls to ask if you can send someone to take her laundry, what will you say?A：Sure I will inform the valet to pick up your I have your room number, please?: You show the guest to his room, and he asks where he can get the will you say? A: “Let me get the slippers for you, they are here in the wardrobe.”：If the guest says he would like to sleep late the next morning, what will you suggest? A：Please press the “Do Not Disturb”(DND)button before you go to bed, and you won’t be disturbed the next ：A guest wonders if the outdoor swimming pool of the hotel is a right place to cool off and : Our outdoor rooftop swimming pool features a 150metre long presents an excellent oasis for the guests to cool off and relax after a busy : If the guest asks you to look after the baby for her, what will you say? A: I’m sorry, can’t do ’s against our hotel’s we have a very good babysitting sitters are welleducated and ：What do you need to check when you collect the guest’s laundry?A： I will check how many pieces of laundry there are and see if the guest has filled out the laundry ：What will the attendant say to help if a guest asks to have a stain on his clothes removed? A： will try our best to remove the stain but we cannot guarantee the ：What will you say when the guest has finished checkingin at the Front Desk? A：Here is your room key and the bellboy will show you up to your you’ll enjoy your stay in our ：As a Front Office clerk, how do you deal with a miscalculated bill? A：I will apologize for the miscalculation to the guest first, and then check it with the department : What will you say if the guest plains the beef steak sent by Room Service is rare, while he asked for welldone? A: I’m terribly will inform the Food and Beverage Department。they’ll see to the matter and have another steak prepared to your ：What will you say if there is no room available for the guest who is calling to make a reservation? A：I’m sorry, but we are fully I put you on the waiting list? We will contact you if there is a : If the guest says some of the lights in the room are flashing, what will you do? A: I’m will inform the Maintenance Department to deal with it right away, and they will make sure to change some new lights for you as soon as ：What do you say to the outside phone caller when you’ve got no response after putting him through to one of the guest’s room?A：I’m afraid he is not in the room at the you call back later?：What will you say when you notice a guest is not feeling well?A：Are you all right / What’s the matter, ? You look I send for a doctor?: What will you say if the guest calls to borrow a patch board? A: May I have your room number? I will send an attendant up with a patch board to you right : How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you./ I can’t guarantee, but let’s see what we can ：Tell the guest how to use the “Make up Room” ：If you want the housemaid to make up your room earlier, just hang the “Make up Room” sign outside on the ：Tell the guest how to ask for Room Service by ：You can dial 515 to ask for Room Service is available round the ：Inform the guests about breakfast service in the ：The hotel provides buffet service for breakfast, which is available between 6:30am and 10:00 ：Explain to the guest the hotel preference policy in making up ：We always make up the checkout rooms first, unless there is a ： Explain to the guest the use of the Hotel Service ：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the ：Inform the guests about the free shoe shining service of the ：The hotel provides free shoe shining service for the put them into the shoe basketif you want to have them ：Tell the guests about the voltage difference between the USA and China。remind him that the sockets in the bathroom are for 110 volts and 220 volts ：The voltage here is much higher than that in the ’re two sockets in the bathroom, one is for 110 volts and the other 220 ：The guest would prefer the turndown service for him after 9:00 pm when you’ll be off do you respond? A：Don’t worry, will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 ：Introduce 34 types of laundry services the hotel provides to the ：The Laundry Department of our hotel is experienced, and they provide the sameday service, the express service, the nextday service and the express pressing ：A guest calls to plain that there are not enough hangers in his room, how do you respond? A：Don’t worry, sir, I will have some more hangers sent to your room right I know your room number? ：Explain to the guest how to use the door knob menu to order and have his breakfast in the ：You may use the door knob menu to order Room tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside thedoor before you go to bed tonight ：The guest orders Room Service, and now you are delivering his breakfast to the do you say after knocking on the door?A：This is Room ’ve brought you your ：The guest plains that the water tap is leaking, and the noise of it is driving him do you respond? A： I will tell the guest that I will report it to the Maintenance Department and have the tap fixed as soon as ：Phone the guest and te