【正文】 can I do for you?2有什么能為您效勞的? Is there anything I can do for you?2我能借用您的電話嗎? May I use your phone?2我可以知道您的名字嗎? May I have your name please?2您可以把名字簽在這兒嗎? Can you sign here, Sir?2先生,您想要點(diǎn)什么? What would you like, Sir?指路用語2上樓Go upstairs下樓Go It’s on the second 、請(qǐng)這邊走This way, 、往右轉(zhuǎn)Turn right, 、在大廳靠近大門 It’s in the lobby near the main 、在走廊盡頭It’s at the end of the 3請(qǐng)走好Mind your 、請(qǐng)當(dāng)心Be careful, 、請(qǐng)別遺忘您的東西 Please do not leave anything 、請(qǐng)不要在這里抽煙Do not smoke here, 3等會(huì)兒見See you 、明天見See you 、再見,謝謝您的光臨Good bye and thank you for your 、再見,希望再見到您Good bye and hope to see you 、一路平安!Have a nice trip.(二)餐廳服務(wù)中常見用語預(yù)訂Good morning/afternoon/evening.(The name of the restaurant and your name)May I help you? 早上/下午/晚上好，某某餐廳，我能為您做些什么？How many people ,please?請(qǐng)問共有多少人用餐？迎賓Good morning/afternoon/ to our restaurant.早上(中午、晚上)好，歡迎光臨。May I help you, sir/madam?我能為您做什么，先生/女士？Do you have a reservation, sir/madam?請(qǐng)問您有預(yù)訂嗎，先生/女士？would you like to sit here?您喜歡坐這里嗎？Excuse me ,would you share the table with that gentleman(lady)?對(duì)不起，您跟那位先生（小姐）合用一張臺(tái)好嗎？點(diǎn)菜Are you ready to order now?請(qǐng)問可以為您點(diǎn)菜了嗎？May I take your order now？請(qǐng)問可以為您點(diǎn)菜了嗎？What would you like to start?請(qǐng)問先給您上些什么？1Please wait a minute ,I’ll arrange it for ，我馬上給您安排。 look ate the menu 。1What wines would you like to drink ?We have……您喜歡喝點(diǎn)什么酒？我們有……1What would you like to eat?您喜歡吃點(diǎn)什么？1Would you like some dessert?飯后您喜歡吃點(diǎn)甜品嗎？1All ’ll make contact with the cook and make you ，我跟廚師聯(lián)系一下，會(huì)使您滿意的。1Can I arrange a snack for you if you are pressed for time?如果您趕時(shí)間的話，我給您安排一些快餐飯菜好嗎？1Sorry ,I’ll let you know when I make ，我問準(zhǔn)確便馬上告訴您。征詢意見1Excuse me ,May I take this chair?對(duì)不起，我可以用這張椅子嗎？Is everything to your satisfaction?請(qǐng)問您對(duì)一切還滿意嗎？2Is everything all right with your meal?請(qǐng)問您對(duì)用餐還滿意嗎？2Would you care for another drink?請(qǐng)問您還需要一杯飲料嗎？2Is it enough?您的菜夠嗎？2May I take away this dish?我可以撤掉這個(gè)盤子嗎？致歉2I’m terribly sorry for such a mistake.我為這樣的魯莽向您道歉。2I’m terribly sorry, sir/ must apologize.實(shí)在對(duì)不起，先生/女士，我很抱歉。2Is there anything else I can do?我還能為您做些什么？解決抱怨2Do you have any criticism on our service or dishes?您對(duì)我們的服務(wù)和菜肴有什么意見嗎？2I’m should have asked if you care for sour ，我該事先問一問您是否喜歡酸味菜。Would you kindly tell us if there is anything in the dishes and other respects that needs improvement?請(qǐng)您告訴我們?cè)诓撕推渌矫媸欠裥枰倪M(jìn)？3Please do accept our apologies and be assured that we’ll do our best to improve our 。請(qǐng)相信我們將一定盡力改進(jìn)我們的工作。3Thank you for your good words and ’ll try our best to improve our 。我們將一定盡力改進(jìn)我們的服務(wù)。3I39。m very sorry, 39。ll return your...to the ．我會(huì)把您點(diǎn)的．．．．．．退回廚房．3I39。m very sorry, ’ll bring you another one/，先生．我會(huì)替您送來另一份（瓶）3I39。m very sorry, ’ll bring you son ，先生．我會(huì)幫您多取一些來．3Is there anything wrong with your order, sir?您點(diǎn)的菜哪里不對(duì)，先生？3What would you like me to do?您要我做些什么？3There will be no charge for is the pliments of the is on the ．這是經(jīng)理免費(fèi)附贈(zèng)的．這由公司請(qǐng)客．3I39。m very sorry for my mistake(clumsiness).我為我的錯(cuò)誤（笨拙）道歉．I39。m very sorry to have spoilt(ruined)your （毀壞）了您今晚的興致．4I’d like to apologize for our I clean it up for you?我為我的粗心道歉．我可以替您清理嗎？4We39。re very sorry for the enjoy your ．請(qǐng)享用您的午餐．送餐服務(wù)Room service4Good ’s room service ，我是送餐部的．4Would you like to have something more beside the continental breakfast, sir?先生，除了大陸式早餐，您還要?jiǎng)e的嗎？4Yours is a very wise choice, sir?您真會(huì)選擇，先生．4Just feel free to call the Room 39。re always at you ．我們樂于為您服務(wù)．4What39。s the problem, sir? Can I be of some assistance?先生，出了什么事？我能替您做點(diǎn)什么？4You have to pay twenty percent service charge if you want to have the meal sent to your ，得付20％的服務(wù)費(fèi)．4I39。d like to have a snack sent up to my ．50、Would you bring the supper to my room?能將晚餐送進(jìn)我的房間嗎？5What would you like to have for breakfast?早餐要點(diǎn)什么？宴會(huì)服務(wù)Banquet service5When would you like your banquet?請(qǐng)問宴會(huì)什么時(shí)候舉行？5How much would you like each table at?請(qǐng)問每桌標(biāo)準(zhǔn)是多少？5May I know what the banquet is for?請(qǐng)問這個(gè)宴會(huì)是什么類型的？5Is there anything special you39。d like to have on the menu?您對(duì)菜單有什么特殊的要求？酒店餐廳常用英語詞匯中餐餐具用品筷子Chopsticks古典杯Old Fashion Glass筷架Chopsticks Rack 烈性酒杯Maotai Glass筷套Chopsticks Bag雞尾酒杯Cocktail Glass 調(diào)味碟Soy Sauce Dish冰桶Ice Bucket湯碗Soup Bowl 酒籃Wine Basket中餐常見原料豬肉Pork肝liver雞肉chicken小蝦shrimps鳳尾魚Longtailed Anchovy鴿子 pigeon蟹crab牛肉Beef海參 seaslug鱸魚perch乳豬suckingpig 石斑魚Roach燕窩birdnest大蝦 prawns龍蝦lobster羊肉Mutton田雞 frog魚翅 shark’s fin桂魚 mandarinfish中餐廳常用酒水中國白酒Spirit紅茶Black Tea花茶Jasmine Tea磚茶Brick Tea茅臺(tái)酒Mao Tai黃酒Yellow Wine紹興酒Shao Xing Wine檸檬茶Lemon Tea飯店專業(yè)名詞服務(wù)員 Waiter安全部Security Department女服務(wù)員 Waitress工程部Engineering Department領(lǐng)班Captain財(cái)務(wù)部Financial Department 收銀員Cashier客房部HouseKeeping Department調(diào)酒師Bartender 受理預(yù)訂Receiving Reservations問候客人Greeting guests請(qǐng)客人等候Asking the guests to wait對(duì)餐桌不滿意The table is unsuitable 當(dāng)預(yù)訂的餐桌被其他客人占了A reserved table has been given away展示菜單Presenting the menu點(diǎn)菜服務(wù)Taking the guest39。s order推薦飲料Remending drink時(shí)刻關(guān)注客人Giving continual attention 處理投訴Handling plaints甜品服務(wù)Offering desserts呈遞賬單Presenting the bill第五篇：酒店餐飲服務(wù)流程1． 征詢主人或點(diǎn)菜人想用什么酒水、飲料。2． 介紹本店的紅酒、白酒、洋酒、啤酒、果汁、鮮榨果汁。3． 如果客人喝花雕酒，要問客人是否需要加話梅和加熱，如果用紅酒，問是否要兌檸檬和雪碧；喝洋酒，問是否要加冰塊；喝日本清酒時(shí)，要問加熱還是凍鎮(zhèn)。1． 介紹單項(xiàng)酒的品種時(shí)，要注意禮貌用語和二選一推銷推銷法結(jié)合使用，如“先生/小姐，我們的啤酒有燕京和泰達(dá)，請(qǐng)問您是要燕京還是泰達(dá)”。2． 我們要注意相同問題不能問第二遍的服務(wù)原則，在問酒水時(shí)，要標(biāo)出客人需要的品種、主位、白酒、礦泉水、啤酒、紅酒、西瓜汁步驟工 作 內(nèi) 容要求與注意事項(xiàng)斟酒水示瓶服務(wù)員用右手握住酒瓶的勁部，左手托住瓶底，將酒瓶上的商標(biāo)朝向客人，請(qǐng)其確認(rèn)后方可打開。1． 相應(yīng)的禮貌用語：“先生/小姐，這是您需要的**酒，請(qǐng)問現(xiàn)在可以打開嗎？”2． 示瓶時(shí)，如果是白酒應(yīng)倒過來搖一下，以免沉淀。斟酒1． 從主賓的右手邊操作，按順時(shí)針方向進(jìn)行。2． 右手叉開拇指，并攏四指，掌心貼于瓶身中部，酒瓶商標(biāo)的另一方，酒瓶的商標(biāo)應(yīng)全部暴露在外面。1． 白酒全8分滿，紅酒7分滿，啤酒8分滿（帶泡沫剛好平杯），洋酒全1安士和半安士。2． 斟酒水時(shí)要側(cè)身，左手不端托盤時(shí)要自然的放于身后，略傾斜約45度。3． 斟酒水時(shí)，瓶口不能碰到杯口，倒完酒應(yīng)將瓶子稍微轉(zhuǎn)一下，以免將遺留的酒滴到桌面或客人身上。倒飲料1． 軟包裝飲料應(yīng)該在工作臺(tái)先剪包裝，然后在倒。2． 硬包裝/罐裝飲料也應(yīng)該在工作臺(tái)打開包裝，以免飲料濺到客人身上。1． 果汁飲料應(yīng)倒8分滿。2． 倒飲料時(shí)，應(yīng)先做請(qǐng)的手勢(shì)，并說：“先生/小姐，這是***飲料，我?guī)湍挂槐薄?． 不同類型的飲料，在打開包裝之后，應(yīng)統(tǒng)一放到一個(gè)托盤上，根據(jù)客人的不同需要，拿不同類型的飲料去服務(wù)。上菜上菜前的準(zhǔn)備工作1． 將客人所點(diǎn)酒水按要求斟好，并將茶杯撤下次后如果客人不要茶水的，可幫其換大水杯上。2． 準(zhǔn)備好第二道毛巾