馬蘭明德小學(xué)英語情景對(duì)話課堂教學(xué)模式-資料下載頁
2025-10-04 17:53本頁面
【正文】 check, 。C: ’s split ，我們各自付帳吧。(go dutch)AA制A: No, it’s my treat ，今天我請(qǐng)客。B: Cash or charge, sir? 現(xiàn)金還是記帳？A: Charge, it on my American 。請(qǐng)記入我的“美國運(yùn)通信用卡”帳號(hào)。補(bǔ)充：在酒店里所使用的英語會(huì)話，基本上是屬于商業(yè)英語，與日常生活會(huì)話中所使用的英語略有不同，較注重禮節(jié)。例如：非正式英語正式英語What’s your name?May I have your name? 您貴姓？請(qǐng)問您貴姓大名？Do you want some tea?Would you like some tea? 您要喝茶嗎？請(qǐng)問您想喝茶嗎？不要說OK, Sure, Yeah等等，而要說Certainly, , uhhuh, Hold on 等等，也不適合在酒店中使用?？梢哉f“just a moment, ’ll check that for you.”（請(qǐng)稍候，我來幫您確認(rèn)），然后請(qǐng)有能力處理的人前來協(xié)助。對(duì)男性客人，尊稱為Sir。，最好說“Excuse me, Sir(Ms)”, 一）在正式的英語表現(xiàn)里，疑問基本句型可分為下列四種： I ~ you ~Would you ~ I ~?只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。1． 自己要做什么事時(shí)，就使用May I ~ May I have your name, please?我能知道你的名字嗎？（請(qǐng)問尊姓大名）May I have your checkout time, please? 請(qǐng)問您什么時(shí)候結(jié)帳離開？May I see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎？May I know your nationality, please? 請(qǐng)問您的國籍是什么？2． 麻煩客人時(shí)，可使用Could you ~ Could you fill out the form, please? 請(qǐng)您填寫這張表格好嗎？Could you write that down, please? 請(qǐng)您寫下來好嗎？Could you draft the fax, please? 請(qǐng)您寫下傳真的草稿好嗎？Could you hold the line, please? 請(qǐng)不要掛電話好嗎？3． 詢問客人的喜好或是做什么時(shí)，可使用Would you ~ Would you like tea or coffee?（would like。要，想要。）請(qǐng)問您要喝茶還是咖啡？Would you like to take a taxi? 請(qǐng)問您要搭計(jì)程車嗎？Would you mind sitting here? 請(qǐng)問您介意坐在這里嗎？只要在疑問詞后加“Would you ~”，就可以提出大部分的詢問。When would you like to visit Kunshan? 請(qǐng)問您想要何時(shí)參觀昆山？Where would you like to have lunch? 請(qǐng)問您想在哪里用餐？What time would you like to eat? 請(qǐng)問您想何時(shí)用餐？Who would you like to contact? 請(qǐng)問您想和誰聯(lián)絡(luò)？Which kind of room would you prefer? 請(qǐng)問您喜歡哪一種房間？How would you like to settle your bill? 請(qǐng)問您的賬單如何處理？How long would you like to stay? 請(qǐng)問您要逗留多久？How many tickets would you like to buy? 請(qǐng)問您要買幾張票？4． 在提供建議協(xié)助、征求意見時(shí)，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 請(qǐng)問需要我把窗簾拉上嗎？Shall I draw you a map?請(qǐng)問要我為您畫一張地圖嗎？Shall I make the reservation for you? 請(qǐng)問要我為您安排預(yù)約嗎？二）招呼語Good morning.(用于中午以前)Good afternoon.(用于中午至下午六點(diǎn)以前)Good evening.(用于下午六點(diǎn)過后)1）拒絕客人時(shí)，不要一口回絕說“No.”，要委婉一些。I am afraid I can’t do ，我恐怕沒辦法那樣做。I am afraid is out at the should be back around 5 ，林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午5點(diǎn)左右回來。2）道歉如果是自己個(gè)人的錯(cuò)就說“I am sorry.”。如果是公司、單位、酒店。的錯(cuò)，就說：“We are sorry.”。I am very sorry for the I am very sorry for the 。3）客人對(duì)自己說“Thank you.”時(shí)回答You are 。4）交給客人某些東西時(shí)，可以說Here you 。Here is your room 。8．聽不清要?jiǎng)e人重復(fù)時(shí)，說 pardon?一、點(diǎn)套餐Please give me this 。The same, thank you來分一樣的，謝謝。
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