【正文】 ，以注重團(tuán)隊(duì)合作為基石。日常工作中保持良好的團(tuán)隊(duì)精神和凝聚力，保持暢通的溝通渠道、頻繁的信息交流。大堂副理必須對(duì)前廳各崗位服務(wù)人員應(yīng)具備的基本素質(zhì)有深刻的了解，加強(qiáng)員工職業(yè)化，服務(wù)個(gè)性化，“整合優(yōu)化”來實(shí)現(xiàn)優(yōu)質(zhì)高效的服務(wù)。同事之間相互幫助、友好相處、互相尊重，班組之間、部門之間互相配合、團(tuán)結(jié)協(xié)作，提高員工對(duì)酒店的忠誠度，充分發(fā)揮員工的酒店是我們第二個(gè)家的主人翁精神，工作就容易出成效，目標(biāo)才能順利的實(shí)現(xiàn)。第三，以強(qiáng)化服務(wù)質(zhì)量為目標(biāo)，有系統(tǒng)的對(duì)員工進(jìn)行培訓(xùn)，強(qiáng)化員工的服務(wù)意識(shí)。優(yōu)質(zhì)的服務(wù)沒有什么捷徑可走，關(guān)鍵在于現(xiàn)場管理到位以及不間斷地培訓(xùn)。一是在全面提高員工素質(zhì)的同時(shí)讓員工認(rèn)識(shí)到自己的工作崗位在酒店經(jīng)營中的重要作用，特別是我們這樣一家新的酒店, 客人對(duì)酒店的第一印象大都來自于前廳員工，服務(wù)工作是否成功，取決于每一位員工的行為，所以加強(qiáng)對(duì)員工的管理更為重要。優(yōu)秀的服務(wù)質(zhì)量是核心，有效的管理方式是支柱，是贏得客源的重要因素。二是提高員工個(gè)性化服務(wù)水平和靈活服務(wù)的技巧，加強(qiáng)基本操作技能，同時(shí)要求員工掌握良好的推銷技巧。第五篇：大堂副理英語口語大堂副理日常用語您是第一次入住我們酒店嗎？Is this your first stay our hotel?如果您有任何需要請(qǐng)通知我們。If you need something to us 、撥外線請(qǐng)先撥“9”，再撥您的號(hào)碼。Please dial the “9” before you dial the 、您對(duì)我們的服務(wù)有何意見？ What do you think of our service?我們期待您今晚光臨。We look forward to having you with us 、我不能保證什么，只能盡力而為。I can’t guarantee I will try to my 、您要留口信嗎？Would you like to leave a message?請(qǐng)不要在這里抽煙。Please don’t smoke 、請(qǐng)您再說一遍好嗎？Could you repeat that? 、我領(lǐng)您去房間好嗎？Shall I show you your room?1西餐廳在三樓。The western restaurant on the Third 、早餐供應(yīng)時(shí)間是早上7：0010：00。Servile hours are 7:00am to 10:00am for 、因?yàn)樘鞖獠缓茫裉煊斡境貢簳r(shí)不開放，非常抱歉。Because of the bad swimming poor won’t open are so 、有人接待您嗎？Is some one taking care of you?1您昨晚休息的好嗎？Did you sleep well last night?1我們對(duì)于團(tuán)體預(yù)訂有一定優(yōu)惠。We have a special rate for a group 、您替他承擔(dān)所有費(fèi)用嗎？Would you cover all the expenses for him?1給您打個(gè)9折。Have a 10 percent discount for 、您可以憑房卡免費(fèi)享受桑拿服務(wù)。You can take the room card to enjoy sauna ’s no 、根據(jù)酒店規(guī)定，凡過12點(diǎn)后退房，我們將收取半日租。According to our hotel halfday’s rent is charged gains a room not vacated by 12:00 、我一定處理這件事。I promise to aft end to the matter 、我為此道歉。I apologize for 、我保證此類事件不再發(fā)生。I assure you it won’t happen 、恐怕您誤會(huì)我的意思了，我能解釋一下嗎？I’m afraid you have misunderstood what I I can explain 、這是違反酒店制度的。It’s against the hotel’s 、您房間打破一個(gè)水杯，您必須賠償。You broken a ’m afraid you’ll have to pay for the 、謝謝您給我們的建議。Thank you for your 、請(qǐng)不必?fù)?dān)心，我馬上派人到您的房間去。Please don’t ’ll send someone up to your room right 、感謝您為我們提供這些情況，我立即去了解。Thank you for telling us about ’ll look into the matter at 、我們做了應(yīng)當(dāng)做的事。We’re done what we ought 、您需要換房嗎？標(biāo)準(zhǔn)間還是單間？Would you need change a room? Standard room or single room?3從酒店出去左轉(zhuǎn)，筆直往前走，友誼商店就在第2個(gè)十字路口，走路大概10分鐘。Out of the hotel turn left and go Friend shop is on the second take ten minutes on 、您的押金不夠了，請(qǐng)您至前臺(tái)收銀預(yù)付續(xù)住租金。Your deposit is not pay in advance for additional nights with Front office 、酒店的地址是：長沙市韶山北路126號(hào)郵編：410011The hotel address is 126 Shaoshan Noth Road Changsha, 、您如果有貴重物品，可以寄存于前臺(tái)收銀保險(xiǎn)箱內(nèi)。If you have some can leave with the safety box of front 、對(duì)不起，您的簽證過期了。 visa has 、您能告訴我您在哪間房嗎？行李員會(huì)將您的行李送至您的房間。Can you tell me your room number? The bellman will help you with your 、。Today exchange rate is Yuan to the dollar。3對(duì)不起，我們只為住店客人提供兌換服務(wù)。’m afraid we can only change money for our guests staying 、非常對(duì)不起，我馬上派人到您房間去取。I’m very ’ll send somebody to your room right away to pick it 、我會(huì)將有關(guān)情況告訴我們的經(jīng)理，并且請(qǐng)他和您聯(lián)系。I’ll tell our manager about it and ask him to contact 、好的，我可以馬上給您查找，并盡快給您答復(fù)?！痩l check for you and as soon as I can e up with an 、我們有郵局給您的一個(gè)包裹。We have a package from the post office for 、您出去的時(shí)候一位朋友來拜訪您，給您留了一張字條。While you were out, a friend of yours came by to see left a note for 、我會(huì)為您安排一輛出租車。I’ll arrange a taxi for 、請(qǐng)問您找哪位客人，因?yàn)槲覀儽仨毾韧ㄖ腿?。May I have the guest’s name, because we must announce visitors to our guests。4不好意思，電話沒人接。Sorry, there is no answer。4讓您久等了，我能幫助您嗎？Sorry to have kept you waiting, may I help 、您還有別的事嗎？Is there anything else?4希望您在這里和我們渡過一段愉快的時(shí)光。We hope you enjoyed your stay with 、感謝您的光臨，祝您一路平安。It was a pleasure having you hope you have a safe trip home.