有效率的面談技巧-資料下載頁
2025-03-08 06:38本頁面
【正文】 e information. Failure to probe ● Listening inadequately ● Monopolising the conversation ● Machinegun style questioning。 not giving him time to answer properly 32 Common Interviewing Pitfalls to avoid ● Being interviewed by the interviewee, Losing control of the interview. ● Being tolerant of silence. ● Taking inadequate notes. ● Permitting the interviewee to wander off the subject. ● Asking tricky questions. ● Asking leading questions. ● Asking questions that can be answered by a “yes” or “no”. ● Making annoying gestures or nonverbally municating lack of interest no eye contact, checking watch. ● Failing to give interviewee a chance to ask questions. ● Leaving the interviewee with a bad impression of your pany, poor public relations 33 Listening Problem(聆聽問題 ) ●Criticising the speaker?s delivery, instead of his message 批評(píng)應(yīng)徵者的鏒方式而不是內(nèi)容 ●Getting emotionally involved or letting emotionally 過分情緒化 ●Listening only for the FACTS 只聽實(shí)際的 ●Preparing to answer a question before full understanding it 在沒有真正弄明白問題時(shí)就問答 ●Allowing your intention to be divertedday dreaming 做白日夢(mèng) ●Listening only to what is easy to understand 只了解哪些容易明白的東西 ● Permitting personal prejudices to impair prehension 先發(fā)制人 ,思想固執(zhí) 34 Suggestions for Effective Listening 有效的聆聽 ● Be mentally and physically ready to listen 在聆聽時(shí)應(yīng)有充沛的精力和好的姿態(tài) ● Think about the topic beforehand PrePlanning will put you in the mood to listen to the message. 先準(zhǔn)備好面談的試題 . ● Listen for the main points , Be patient and ask for clarification if necessary. 聆聽他的主要觀點(diǎn) ,對(duì)不明白的地方要有耐心確認(rèn) . ● Remember that you can?t listen and talk at the same ,聽和說不能同時(shí)進(jìn)行 . 35 Wele To TARGETED SELECTION 目標(biāo)篩選 1 1. 目標(biāo)選擇概述 2. 工作要求、資料、 STAR39。s 3. 動(dòng)機(jī)適合 4. 面談技巧 5. 資料評(píng)價(jià) 6. 作業(yè) 7. 資料收集、評(píng)價(jià)與練習(xí) 8. 面談技巧研習(xí) 9. 資料合并 2 一個(gè)有效的篩選系統(tǒng)必須使用一個(gè)程式 ,它能達(dá)到三種結(jié)果 : a. 為某項(xiàng)工作雇到合適人選 ,提供準(zhǔn)確的方法 (Accuracy) b. 為公平地對(duì)待有候選人 ,提供平等的方法 (Equity) c. 使面談?wù)吆秃蜻x人都能相信篩選系統(tǒng)的價(jià)值 (BuyIn) 3 1. 廣告 (廣告數(shù)量 __X價(jià)格 /廣告 ) ______ 2. 人員篩選的行政費(fèi)用 (__小時(shí) X1小時(shí)費(fèi)用 ) ______ 3. 面談?wù)呒皯?yīng)徵者交通、住宿、 膳食費(fèi)用 ______ 4. 教育訓(xùn)練費(fèi)用 /崗位訓(xùn)練 (每月 __ , 每年 __ ) ______ 5. 隱藏費(fèi)用 /失去機(jī)會(huì)的費(fèi)用 ______ 6. 賠償費(fèi)用 ______ 總費(fèi)用 : ______ 4 篩選錯(cuò)誤的成本 人員篩選的一般問題 ● ● ● ● ● ● ● 5 有效的人員篩選 ● ● ● ● ● ● ● 6 1. 工作要求 (也就是說應(yīng)徵者需要知道些什么、做些 什么 ,并且有在工作上和組織中獲得成功的願(yuàn)望 ): ● 知識(shí) /行為 /動(dòng)機(jī) 2. 篩選系統(tǒng) 3. 資料收集與挑選 : ● 工作 /教育 /歷史 /學(xué)歷 /技能 ● 具體要求 ● 願(yuàn)望 4. 動(dòng)機(jī) 6. Dimrnsion Rating Grid 7 目標(biāo)篩選要件
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