【正文】 entation including, documented processed and procedures Software Project Management 40 Essentials Vs Standards Elements ISO 9000 Standards Elements Essentials to conformance 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Quality objectives X X Commitment, involvement, and attitude X X Controlled X X X X X X X X X Effective X X X Auditable X X X X X X X X X X Documented quality system X X Continual improvement X X Quality policy X Quality manager X X Quality manual X X Software Project Management 41 Essentials Vs Standards Elements (cont’d) ISO 9000 Standards Elements Essentials to conformance 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Documented procedures processes X X X X X X X X X X X X X X X X Project plan X X Build plan X X X X X Test plan X X X X X X Service plan X X X X Quality records X X X X X X X X X X X X X X X X Training records X X X X X Internal quality system audits X X X Library control system X X X X X Software Project Management 42 ISO9000 Conforming Quality System for Software Development Support items ?Quality policy objectives ?Processes ?Procedures ?Internal quality system audits ?Library control system Project items ?Requirements ?Project plan ?Design output ?Test plan ?Service plan ?Quality records ?Build plan Personnel ?Employees ?Management ?Quality manager ?Purchaser ?Subcontractors Must be: ?Documented ?Effective ?Controlled ?Continually improved Must be controlled Should demonstrated: ?Control ?Effectiveness ?Auditability Need to be: ?Committed ?Involved ?Aware ?Responsible Product items ?Internally developed parts ?Product documentation ?Included software ?Subcontracted parts Must be ?Controlled ?Identifiable ?Traceable ?Verified/validated Quality manual Procedure handbook Library central system Quality System Software Project Management 43 Introduction of ISO 90003 ? ISO 9001 is generic and many IT people feel it difficult to interpret and apply ? ISO 90003 is a set of guidelines that helps interpret and apply ISO 9001 for software development ? Since it is NOT a standard, panies are still assessed against ISO 9001 Software Project Management 44 Assumptions of ISO 90003 ? Each development project is associated with a life cycle with phases ? The software product produced is the result of a contractual agreement between a purchaser and a supplier Software Project Management 45 Summary ? Quality is an elusive topic。 we have problems: ? defining it ? achieving it ? measuring it ? ISO 9000 provides an internationally mandated attempt to define and provide for (software) product quality in the customersupplier relationship Software Project Management 46 Summary (cont’d) ? Three important things about ISO 9000: ?It is a tool for buyers more than for builders ?It is about what, not how ?It provides necessary, but not sufficient, direction Software Project Management 47 References ? Oskarsson, 214。., and Glass, R. L. (1996) An ISO 9000 Approach to Building Quality Software, Prentice Hall. ? Schmauch, C. H. (1994) ISO 9000 for Software Developers, ASQC Quality Press, Wisconsin. ? Dalfonso, M. A. (1996) ISO 9000: Achieving Compliance and Certification 1996 Supplement, Wiley. Software Project Management 48 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAIT