【正文】 the routine items to go over them at one time. You bunch your routine items, too. ? 將所有的常規(guī)事件合在一起一次審查。 ? Schedule regular meetings with key people. Encourage people to set appointments instead of relying so much on spontaneous dropin visits. ? 定期與重要人物會(huì)面。提倡預(yù)約而不要過(guò)多指望偶然會(huì)面。 72 Interruptions 干擾 Tame the Telephones 控制電話 ? About half of all business calls aren’ t about business. ? 大約一半的商業(yè)電話與商業(yè)無(wú)關(guān)。 ? Poorly conducted conversations don’ t acplish much. ? 安排很差的談話，效果不會(huì)太成功。 73 Interruptions 干擾 Curb Socializing 控制社會(huì)活動(dòng) ? Socializing is like aspirin:a little helps a lot, but too much can be deadly. The issue is more a matter of degree. ? 社會(huì)活動(dòng)像阿司匹林，少量有助，太多致死。 ? We want to continue the necessary socializing and stop the unnecessary part. ? 應(yīng)繼續(xù)必要的，而終止不必要的社會(huì)活動(dòng)。 ? Socializing can be reduced without being antisocial. ? 在沒(méi)有反社會(huì)傾向的前提下，社會(huì)活動(dòng)可以減少。 74 Interruptions 干擾 Interruptions Are People 人的干擾 ? Interruptions are part of your job, but that doesn’ t mean you must be at the mercy of whatever interruptions occur. ? 干擾是你工作的一部分，但決不意味容忍所有的干擾。 ? Practice prevention and reduction techniques whenever you can. ? 盡可能預(yù)防和減少干擾。 75 Interruptions 干擾 Key Concepts要點(diǎn) ? Keep interruptions short and you will solve half the problem. ? 縮短干擾，你就會(huì)解決一半的問(wèn)題。 ? Consider alternatives, such as electronic mail, voice mail or fax. ? 采用其它方法，如電子郵件、留言或電傳。 ? Bunch things together and handle several things in one visit or call. ? 將事情串在一起，通過(guò)一次訪問(wèn)或電話解決幾個(gè)問(wèn)題。 76 Interruptions 干擾 Key Concepts要點(diǎn) ? Stand up when someone es into your office, or when you answer the phone. ? 當(dāng)有人進(jìn)入你的辦公室或接電話時(shí)站起來(lái)。站起來(lái)可幫助你控制干擾時(shí)間。 ? Standing up gives you better position for controlling how long the interruption lasts. You can begin walking out of your office (or telling the caller you must go )to more quickly conclude the interaction. ? 你可走出辦公室（或告訴來(lái)電話的人你必須走）以盡快結(jié)束干擾。 77 Interruptions 干擾 Key Concepts要點(diǎn) ? Rearrange your furniture so you don’ t face the door or the traffic flow. ? 重新安排你的家具，不要面對(duì)門口或交通。 ? Get through the small talk as quickly as possible. Get right to the point and stay there. ? 盡快結(jié)束談話，開(kāi)門見(jiàn)山，不要偏題。 78 Interruptions 干擾 Key Concepts要點(diǎn) ? In open work areas. Turn down the level of telephone bells or ringers. Better still, Try blinking lights instead of bells. ? 在開(kāi)放工作區(qū)，開(kāi)小電話鈴聲，最好用提示燈代替鈴聲。 ? After the interruption, train yourself to go right back to the desk you were doing. Don’ t use the interruption as an excuse to drift aimlessly. ? 受到打擾后，盡快返回你的工作，不要以打擾為借口，毫無(wú)目的地晃來(lái)晃去。 79 Meetings會(huì)議 ? Most people plain that meetings are major time wasters. The following sign used to hang on the wall of one pany. ? 大部分人抱怨會(huì)議是時(shí)間的浪費(fèi)因素，某公司的墻上貼有如下標(biāo)語(yǔ)： ?Intelligence is no substitute for information。 智慧不能代替信息 。熱情不能代替能力 。意愿不能代替 經(jīng)歷 。有一天有人加了一句話：會(huì)議不能代替進(jìn)步。 Enthusiasm is no substitute for ability。 Willingness is no substitute for experience. Then one day someone added a new line: ?And a meeting is no substitute for progress. 80 Meetings會(huì)議 Who’ s responsible?誰(shuí)的責(zé)任？ ? All the attendees should be responsible for making the meetings work well. However, the person in charge must carry the blunt of responsibility. ? 所有與會(huì)人員都有責(zé)任使會(huì)議開(kāi)好，然而主持者應(yīng)負(fù)主要責(zé)任。 81 Meetings會(huì)議 Who’ s responsible?誰(shuí)的責(zé)任？ ? Different people react to being in charge of meetings in different ways. Some see it as an opportunity to dominate the group. Others are caught up only in the social process of group interaction, with little need for achievement. Some use meetings to justify inactivity. ? 不同人對(duì)辦會(huì)有不同的看法。有人將其視作支配別人的機(jī)會(huì)；有些人重視開(kāi)會(huì)時(shí)的社會(huì)過(guò)程，并不求得到多少；有些人利用辦會(huì)證明自己活躍。 82 Meetings會(huì)議 Who’ s responsible?誰(shuí)的責(zé)任？ ? The majority, however, truly wish to do something effective, but may not know how. Ironically, while all anizations need productive meetings, only a handful do anything to teach people to master the skills needed to plan and control good meetings. ? 然而，大部分人真正希望做點(diǎn)事，但不知如何去做。盡管所有組織者均需要有卓有有成效的會(huì)議，具有諷刺意義的是只有少部分人教會(huì)別人計(jì)劃和控制會(huì)議的技巧。 83 Meetings會(huì)議 Everyone benefits 人人受益 ? Of all the major timewasters, meetings are probably one of the easiest to solve. And eliminating wasted time in meeting will probably to more good for more people at one time than solving almost any other timewaster. It takes a little effort, but the rewards are especially attractive: higher morale, productive time and time savings. ? 就浪費(fèi)時(shí)間的因素而言，會(huì)議是最易控制之一。不浪費(fèi)會(huì)議時(shí)間較解決其它時(shí)間浪費(fèi)問(wèn)題能使更多人一次受益。只要付出一點(diǎn)努力，就會(huì)有很高的回報(bào)，如提高士氣，增加有效時(shí)間和節(jié)省時(shí)間。 84 Meetings會(huì)議 Key Concepts 要點(diǎn) ? Clarify the specific purpose of the meeting. Be sure it is really necessary. Oneway munication does not require a meeting. ? 明確開(kāi)會(huì)的特殊目的，單方面的溝通不需要會(huì)議。 ? Consider alternatives to meetings, such as memos or conference calls. ? 考慮其它辦法，如備忘錄或電話會(huì)議 . ? Whenever you must hold a meeting， make an agenda and stick to it. ? 如一定要辦會(huì)，列出日程，照日程去做。 85 Meetings會(huì)議 Key Concepts 要點(diǎn) ? Invite only those people whose attendance is necessary and let them know how to contribute. ? 只邀請(qǐng)必須參加的人到會(huì)，并讓他們知道如何做貢獻(xiàn)。 ? Identify a specific result to be achieved for catch agenda item. ? 確定每項(xiàng)日程是否得到結(jié)果。 ? Set time limits for each agenda item. Make sure the most important issues get the most time. ? 確定每項(xiàng)日程的期限，確保最重要的事情有最多的時(shí)間去做。 86 Meetings會(huì)議 Key Concepts 要點(diǎn) ? Be prepared for the meeting. ? 準(zhǔn)備會(huì)議 ? Set a time limit. Start on time, stay on time, stop on time. ? 設(shè)定時(shí)間范圍，準(zhǔn)時(shí)開(kāi)始，準(zhǔn)時(shí)結(jié)束。 ? Allow people to e and go as their contribution is needed and pleted. ? 人員的來(lái)去依需要而定。 ? Stay in control. Resist tangents. Keep things on target. ? 按目標(biāo)進(jìn)行，不要離題。 87 Meetings會(huì)議 Key Concepts 要點(diǎn) ? Keep the meeting small. You won’ t acplish much with more than 5 to 8 people. ? 會(huì)議規(guī)模要小， 58人以上的會(huì)效果不佳。 ? Try hold meetings where everyone stands up. You’ ll g