高教版中職英語基礎(chǔ)模塊第3冊(cè)u(píng)nit4i’llhavetohavemycellphonereplaced2-資料下載頁
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【導(dǎo)讀】HowcanIhelpyou,sir?Whatistheproblem?I’msosorryforthe. causedyou.Wouldyoupleaseshow. meyourreceipt?SentencePatterns:. Staff:. ...(problem). quality.Thankyou!plainv./plaintn.apologize[?'p?l?d?a?z]v.apology[?'p?l?d??]n.express. assemblyline[?'sembl?photographer[f??t?gr?f?(r)]. 1.Youhelpedmealot,soIwantto. express(表達(dá))mygratitudetoyou.3.Congratulations!Youcaneto. cost(成本).5.Youarethemanager,soyoushould. arrangethestaff’sjob.6.understandmising. Patiencen.DearMrSmith,tothisproblem.DriversCo.3489GreenAve.whereveryouwantto.Sincerely,Readandchoose.Whatistheletterfor?Makingaplaint.about?Readandplete.panybrokedown.municationproblem.leaflets.PayforMrSmith’sloss.MrSmithby10%.
【正文】 as by the time they reached the customers? _______________________________________________ 2) If you were the manager, would you agree to give a discount to the customers? Why or why not? _______________________________________________ ? 3) If you were the manager, what would you do to avoid such inconvenience to customers in the future? ? _______________________________________________________________ We may set up some regulations to avoid similar problems. Read and plete. first of all secondly what’s more BB Bridge Ltd. 132 Riverside Road London, England Dear Mr Thomas, I am very sorry to learn from your letter of August 15 that the cameras you ordered on July 13 were damaged during shipping. __________, I express my apology for the inconvenience we caused you. ________, _____________________________ as you asked. ___________, ____________ ____________ to avoid future inconvenience to customers. We regret your need to write to us, and we guarantee the safe delivery of your orders in future. Yours, John Barrett First of all we agree to give you a 10% discount I have set up some regulations What’s moreSecondly
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