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【正文】 平 CONTROL the Improvements to keep the process on the new course. IMPROVE the target process by designing creative solutions to fix and prevent problems. Change operations? Redefine the operations No Yes ANALYZE the data collected to determine root cause of defects and opportunities for improvement. DMAIC Workflow 26 Stage 1: Define ? Define who customers are, what their requirements are for products and services, and what their expectations are ? Define project boundaries? The stop and start of the process ? Define the process to be improved by mapping the process flow 27 Stage 2: Measure ? Develop a data collection plan for the process ? Collect data from many sources to determine types of defects and metrics ? Compare to customer survey results to determine shortfall Data ! Data ! 28 Stage 3: Analyze ? Identify gaps between current performance and goal performance ? Prioritize opportunities to improve ? Identify sources of variation Priority ! 29 Stage 4: Improve ? Create innovate solutions using technology and discipline ? Develop and deploy implementation plan Just do it ! 30 Stage 5: Control ? Prevent reverting back to the “old way” ? Require the development, documentation and implementation of an ongoing monitoring plan ?Institutionalize the improvements through the modification of systems and structures (staffing, training, incentives) Follow the documentation 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH
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