商業(yè)流程的分類系統(tǒng)(1)-資料下載頁(yè)
2025-01-18 11:52本頁(yè)面
【正文】 lity values to employees ? Time spent on quality improvement activities ? Acplishment of quality implementation milestones ? Employee buyin to quality values and concepts index ? Percent positive feedback from employees after meetings ? Achievement of quality goals ? Quality index based on the Baldrige Award criteria 36 世匯顧問(wèn)有限公司 銷售品質(zhì) ? Service, responsiveness, knowledge, empathy – from customer satisfaction survey ? Conformance to pany guidelines for leadtimes, quantities, special modifications, etc. ? Accuracy and pleteness of specifications for orders ? Changes to orders after initial placement – controllable and uncontrollable ? Timeliness and accuracy of price quotations and requests for samples ? Pricing accuracy ? Complaint resolution timeliness and effectiveness ? Response time to inquiries and special requests ? Ethics attribute score 37 世匯顧問(wèn)有限公司 銷售生產(chǎn)力 ? Time spent on selling versus administrative activities ? Sales to selling costs ratio ? Sales process performance ? Queue/production 38 世匯顧問(wèn)有限公司 排程 ? Actual versus scheduled plete date by work center, department, production cell ? Late items as percent of average daily production ? Schedule changes – controlled and uncontrolled ? Time lost due to schedule changes or deviations from schedule ? Orders and reports shipped by express services ? Que production time ratio – how long it takes to process an order, divided by how long it would take if there were no delays between process steps (minimum value = ) 39 世匯顧問(wèn)有限公司 供應(yīng)商績(jī)效 ? Product defects ? Delivery performance ? Quality improvement rate ? Process capability and improvements in capability ? Process quality – from vendors’ data ? Cost reduction rate ? Order cycle time ? Emergency response time ? Compliance with operating guidelines, such as having a disaster plan ? Documentation conformance – measured on an ongoing basis and by audits ? Billing accuracy ? Time to resolve plaints, get credits for product quality problems 40 世匯顧問(wèn)有限公司 領(lǐng)先指標(biāo)範(fàn)例 ： 日本將擺脫通貨緊縮的陰影？ 土地價(jià)格觸底 辦公室租賃開(kāi)始增加 (年成長(zhǎng)變動(dòng) %) 40 30 20 10 0 10 20 30 40 50 60 3/70 3/75 3/80 3/85 3/90 3/95 3/00 3/05 住宅 主要商業(yè)用不動(dòng)產(chǎn) Note: Weekly basis, as of November 8, 2023. Source: Nikkei Sangyo Shimbun (年成長(zhǎng)變動(dòng) % ) 30 20 10 0 10 20 30 87 89 91 93 95 97 99 01 03 高爾夫俱樂(lè)部入會(huì)價(jià)格開(kāi)始調(diào)高 (Indexed, =100) 44 45 46 47 48 49 50 51 52 1/03 2/03 3/03 4/03 5/03 6/03 7/03 8/03 9/03 10/03 11/03 41 世匯顧問(wèn)有限公司 演講完畢，謝謝觀看！
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