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basis. ? IGS and Lotus have determined that those who do not strategically plan for collaboration are usually more interested in a “standard” solution. Workgroup Services is overwhelmed with demand from Notes shops to move to collaboration and rentable applications models. ? Notes appears to be strongest in banking, finance, securities, manufacturing and professional services, in that order. ? The respondent sees a “huge” opportunity in the ASP space. Particularly the small and midtier customers, who are looking for a readymade solution. The respondent believes we’re back to where we were in the late 80’s, with disenfranchised groups, swat teams and subdepartments whose bosses are telling them to find ways to get projects moving faster. IBM IGS and Workgroup Services Looking forward ? IBM believes a very small percentage of people are actually leveraging rentable applications. However they believe it will grow rapidly. Messaging will continue to be strategic in terms of IGS’ capabilities and expertise in delivering outsourced, managed and customermanaged messaging systems on both Notes and Exchange platforms. ? IBM believes much of the ASP market will be centered on the Web, with about 60 percent of the market made up of small businesses. ? IBM sees a need for a paradigm shift, since most customers will not likely stumble on ASP offerings on their own. Vendors will have to market very well, and work on pointing eyes to the right places on the Web. IBM is planning major marketing campaigns with this goal in mind, and is preparing for the multitude of new distribution channels that are going to appear.