teambuilding(英文版)-資料下載頁
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【正文】 exercises focus attention on development of consensus in effective decision making.? Decision making involves making a choice from the available or generated alternatives.? Decision by consensus creates synergy in the team.Listening.? The single most important factor distinguishing effective from ineffective teams is the ability of team members to listen to each other.? It is a skill that serves as an underpinning for all the other determinants of effectiveness.? In another sense, active listening helps team players develop self understanding.ACTIVE LISTENING EXAMPLES? To convey interest in what the other person is saying.? To encourage the individual to expand further on his or her thinking.? To help the individual clarify the problem in his or her own thinking.? To get the individual to hear what he or she has said in the way it sounded to others. ? To pull out the key ideas from a long statement.? I see!? Yes, go on or Tell us more.? Then the problem as you see is …….? This is your decision then and the reasons are ….If I understand you correctly you are saying that we should ...? Your major point is … You feel that we should ….? To respond to a person’s feelings more than to his or her words. ? To summarize specific points of agreement and disagreement as a basis for further discussion.? To express a consensus of group feeling.? You feel strongly that ….. You do not believe that ….? We seemed to agreed on the following points….., but we seem to need further clarification on these points.? As a result of this discussion we as a group seem to feel thatConflict Resolution.? Disagreement is a euphemism for conflict.? Groups have to learn the requisite conflictresolution skills.? Disagreements are to be encouraged and accepted as a natural consequence of a dynamic, active anization.? Effective teams create a climate in which people feel free to express their opinions even when those opinions are at odds with those of other team members.ASPECTS OF CONFLICTDESTRUCTIVE? Diverts energy from more important activities and issue.? Destroys the morale of people or reinforces poor self concepts.? Polarizes differences in values.? Deepens differences in values.? Produces irresponsible and regrettable behaviour such as name calling and fighting.CONSTRUCTIVE? Opens up issues of importance resulting in their clarification.? Results in the solution of the problems.? Increases the involvement of individuals and internal cohesiveness.? Causes authentic munication to occur.? Serves as a release for pent up emotion, anxiety and stress.? Helps build cohesiveness among people sharing the conflict, celebrating in its settlement, and learning about each other.演講完畢，謝謝觀
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