【正文】 n the cheque (the bearer39。s name) was not exactly the same as the name on the account. The name on the cheque was Mr Robert Pery (instead of Perry). As a result, the money was not credited to Mr Perry39。s account. Solution:Mr Perry needs to ask the drawer to write another cheque, making sure the name is exactly the same as on the account card. Then, the money can be deposited into his account.LETTER TO MR PERRY: THE TASK You are a Customer Relationship Officer. Although there is a standard form to deal with this situation, your manager has asked you to write a letter to Mr Perry, as he is a valued customer. Mr Perry39。s details are as follows:Address: Flat 3A, Bayshore Tower, Mary39。s Point, Vancouver Account no: 613 556556 888 Cheque no: 60263 Payee name: Mr R Pery Name on account record: Mr R Perry What will you do next? Think about this...You39。re not going to start writing immediately, are you? Remember: there are five stages in the Writing Process. You always need to begin with the first stage.LETTER TO MR PERRY: PLANNING What should you do first? You should plan what to write!Do you remember the 3 strategies you use when planning to write? The 3 strategies in planning areo WHY are you writing to Mr Perry? (ie the Writer39。s Purpose)o WHAT do you want Mr Perry to do? (ie the Reader39。s Response)o WHAT does Mr Perry need to know? (ie the Reader39。s Information).LETTER TO MR PERRY: PLANNING How did you do? Here is a suggested plan: Suggested Answer Writer39。s Purpose To explain the situation (why the cheque was not accepted) To propose / suggest a solution Reader39。s Response To understand why the cheque was not accepted To accept our suggestion Reader39。s Information The name on the cheque needs to match the name on the account card The writer of the cheque needs to issue another cheque with the correct name Remember to always keep your plan with you as your guide. This will ensure that you get the results you want from your writing.LETTER TO MR PERRY: ORGANISING Now that you39。ve pleted your plan, you need to organise it.Do you remember the five sections of a letter?To help you recall these sections:SalutationOpening (Background amp。 Purpose)Facts (Reader39。s Information)Action (Reader39。s Response)RemarksLETTER TO MR PERRY: ORGANISING How did you do?Suggested Outline Salutation: Dear Mr PerryOpening:refer to Quick Deposit chequeapologise that cheque cannot be accepted writing to explain situation and suggest solutionFacts: explain that name was misspelled explain that name on cheque needs to match name on account card Action:ask the writer of the cheque to issue another one Remarks:hope information is usefulNow that you have pleted your outline, you39。re ready to move on to the next stage in the Writing Process. 下次還有更精彩的哦！怎樣讓你的商務(wù)信件寫得完整、連貫，不會(huì)讓客戶看了之后還不是很明白你的意圖？這節(jié)課我們就來學(xué)習(xí)怎樣讓信件完整、連貫。Being Complete: Why Do It You39。ve learned that you need to revise your writing 5 times to get results. You39。re going to begin revising by looking at being plete. You39。ll look at the other Cs in the next chapters. You39。ll learn how to check your documents to make them plete.What do you think a plete document contains?When you revise your writing to make it plete, you make it easy for your reader to respond. The reader doesn39。t need to look for missing information. You39。ll also help the reader save time。 they don39。t need to read irrelevant information.Therefore, a plete document containso all that the reader needs to know o only what the reader needs to know Being Complete: How To Do It How do you know that your letter is plete?You need to ask yourself two questions:o What is the structure of the letter? o What should I include in the content of the letter? Usually, when you want to check if your letter is plete, you begin by looking at the structure of the letter.A business letter contains 5 parts. The proper arrangement of these 5 parts is SOFAR. o Salutation o Opening o Facts o Action o Remark STRUCTURE Check the structure of the letter below. Try to identify the five parts of the letter. Ms Fiona Green100 Clearwater Bay RoadSai Kung NT22 April 200XDear Ms Green PPS I refer to your recent munication, and for your information please be advised that the PPS details and application form were sent to you at an earlier date. Thank you for your kind attention.Yours sincerely Clever Man Is the structure of the letter plete? One part is missing from the letter. What is it?A (for Action) is missing. In other words, the writer did not include the reader39。s response. That39。s why the reader will not know what to do after reading the letter.You can check to see if your letter is plete by looking at the structure or outline of your letter. If one or more parts is/are missing, your letter is not plete. So, it needs to be revised.There is, however, another way to check to see if your letter is plete.CONTENT You can also check the contents of the letter to see if it is plete. You can do this by paring the contents of your letter with the plan you wrote earlier in the Writing Process. What should be included in the contents of your letter?o the writer39。s purpose o the reader39。s response o all and only the information the reader needs. Look at Clever Man39。s letter again. Try to identify the writer39。s purpose, the reader39。s response and the information the reader needs. What is missing from Clever Man39。s letter? The writer has stated his purpose: he is advising the reader. The writer has also given the reader some information: he notes that the PPS details and application form were sent. But the writer does not tell the reader what to do. So, the reader39。s resp