【正文】 seal and put into your bucket割去酒蓋下方的封條，放入冰桶2. Wipe away any accumulated mould using the inner fold of the service cloth. This should be done automatically even if no mould exists用折疊的口布把積聚的木屑擦掉，即使沒有木屑產(chǎn)生，這個動作也要自動的完成。3. Insert the point of the corkscrew into the cork, not in the center, twisting in a clockwise direction, guiding the corkscrew to ensure it is driven straight through the center of the cork 把開瓶器轉(zhuǎn)入瓶塞，順時針方向旋轉(zhuǎn)，引導(dǎo)開瓶器確保它筆直的通過瓶塞的中央。The corkscrew must not penetrate through the cork but should be screwed far enough to ensure a firm grip on the whole neck of the cork開瓶器不能刺透瓶塞，但要足夠的進去，確使瓶塞能牢固的吸住整個瓶頸。4. Fit the lever in to the lip bottle把杠桿其撬物放瓶口的邊緣。5. Use the lever gently removes the cork. The cork must be pulled straight out用開瓶器的把手取出木塞，木塞必須筆直取出。6. When almost removed, grip the cork in your hand, gently pulling it from the bottle, so that is does not pop當(dāng)木塞快要全部取出時，用手拿住木塞，輕輕拔出，以防有“POP”的聲音。7. Remove the cork from the corkscrew and offer it to the guest for inspection將木塞從螺旋釘上轉(zhuǎn)下，請客人鑒定酒的品質(zhì)。8. Clean the neck of the bottle using a different inner fold of the service cloth用口布的內(nèi)側(cè)清潔瓶頸。9. Look into the neck of the bottle and remove any crumbs of cork using spiral of the waiter’s friends用螺旋釘把瓶頸內(nèi)側(cè)黏附的木屑取出。Coffee Making amp。 Service咖啡的制作與服務(wù)Coffee Making咖啡的制作Normal Coffee:普通的咖啡：i. Using coffee cup. 用咖啡杯。ii. Press the coffee button. 按咖啡的按扭。Decaffeinated Coffee:低因咖啡：i. Using coffee cup. 用咖啡杯。ii. Put a spoon full of decaffeinated powder using the correct measurement into the coffee machine. 用正確的量匙將低因咖啡粉放入咖啡機。iii. Press water button. 按水的按扭。Cappuccino:卡普契挪：i. Using coffee cup. 用咖啡杯。ii. Press the cappuccino button. 按卡普契锘的按扭。iii. Heat milk by steamer in a separate pot until it is hot and foam forms. 用蒸汽管將牛奶加熱制產(chǎn)生泡沫。iv. Scoop milk foam into the coffee。 pour a little of the hot milk into the cup to fill the cup. 將泡沫放入咖啡；倒入少許的熱牛奶以讓杯加滿。v. Sprinkle on top with cocoa powder. 撒可可粉。Caf233。 Latte (Caf233。 au lait):伴奶咖啡i. Using coffee mug. 用帶柄的咖啡杯ii. Combine 1/2 of hot milk with 1/2 Iced Coffee:冰咖啡i. Using hiball ii. Combine coffee with ice混合冰和咖啡iii. Apply shaking method using the shaker until the beverage is cold用搖壺搖至液體變冷iv. Sprinkle cocoa v. Serve with a straw and Mocha Coffee:咖啡摩卡i. Using coffee ii. Combine 1/3 of double espresso with 1/3 of hot chocolate and 1/3 of hot ，三分之一的熱巧克力和三分之一的熱牛奶Serve Coffee服務(wù)咖啡i. Place coffee cup setting, (creamer, and sugarif necessary) onto a tray and bring it to the guest’s （必要時跟牛奶和糖），托至客人臺前ii. Enter from the guest’s right hand iii. Handle cup and spoon at 45176。 angle for guest 176。方便客人拿取。iv. Fist place the sugar on the table and then the creamer, finally place the coffee in front of the ，再上奶，最后上咖啡v. Say, “Please enjoy your ____ coffee, sir/madam.”并說：“請慢用，先生/女士Standard and Procedure標(biāo)準(zhǔn)與程序The sequence of service服務(wù)程序：Standard:標(biāo)準(zhǔn)：All service personnel will attend a preservice meeting and take note of important information that is to be used through the service period.所有的服務(wù)人員都必須參加餐前會，并且記錄在服務(wù)中所須用到的重要信息。Procedure:程序：1. Greet Guest 問候客人2. Determine if they have a reservation 確定客人是否有預(yù)定3. Lead the guest to the table 引領(lǐng)客人到指定的餐桌4. Seat the guest 幫助客人入桌5. Greet the guest (by name if possible) 問候客人（可以稱呼名字）6. Introduce yourself 自我介紹7. Explain and sell the buffet/specials etc. 介紹并且推銷自助餐/特色菜等8. Offer a la carte menu 提供零點菜單9. Offer wine list 提供酒單10. Take predinner drink order 點餐前飲料11. Adjust table to correct covers 根據(jù)人數(shù)調(diào)整餐桌12. Deliver predinner drinks order 服務(wù)餐前飲料13. Take the food and wine order 點食品及葡萄酒14. Bread service 面包服務(wù)15. Adjust cutlery to suit a la carte 調(diào)整零點餐具16. Serve entrees 服務(wù)頭盤17. Clear entrees 撤掉頭盤18. Serve main course 服務(wù)主菜19. Clear main course 撤掉主菜盤20. Offer dessert menu 提供甜品菜單21. Take dessert order 點甜品22. Offer coffee 服務(wù)咖啡23. Present check amp。 receive payment 呈上賬單24. Promote other areas of the hotel 介紹酒店其他地方25. Bid farewell to guest 送別客人At all times:每時每刻：l Change ash traysl 更換煙缸l Monitor drink servicel 注意飲料