禮賓部各崗位職責(zé)說明書-資料下載頁
2025-08-02 21:16本頁面
【正文】 two way munication 積極和善的合作態(tài)度。發(fā)揚(yáng)團(tuán)隊(duì)精神保證溝通順暢Teamwork團(tuán)隊(duì)合作 Be open to new ideas and make changes in the job and routine as required 不斷更新工作方法，提出新的工作建議 Work in line with business requirements in a flexible and optimistic manner 順應(yīng)不斷變化的工作要求。 Complete tasks as directed by Management 完成管理層交給的工作。 Deputize in the absence of your Manager 經(jīng)理不在時(shí)行使管理職責(zé)Adaptability適應(yīng)能力 Establish action plans and schedules for meeting departmental priorities 提前組織安排部門的會(huì)議。 Assign responsibilities, allocate resources and coordinate the activities of yourself and others to meet objectives effectively and efficiently 合理有效的安排工作計(jì)劃，負(fù)責(zé)實(shí)施。Impact and Influence影響力和感染力 Promote your ideas persuasively, and shape the opinion of subordinates and overe resistance 良好的語言表達(dá)能力可以改變下屬的觀點(diǎn) Build consensus for action and negotiate mutually beneficial solutions. 聽取大多數(shù)人的建議協(xié)商解決問題Leading and Developing People領(lǐng)導(dǎo)和發(fā)展員工 Work with your Manager to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it. Ensure your team meets deadlines and quality standards and tasks and projects are pleted as required 與部門經(jīng)理密切合作，確保清楚工作目標(biāo)和行動(dòng)的正確實(shí)施，保證按照計(jì)劃完成工作。 Adheres to and enforces The Interlaken OCT Hotel Shenzhen Group Code of Conduct, Hotel Policy and Departmental Procedures 清楚并且服從深圳茵特拉根華僑城酒店的部門規(guī)章制度和程序。Cultural Awareness文化意識(shí) Inspire others to excel by clearly municating department and section goals and priorities, recognizing good performance and supporting employees when required 鼓勵(lì)員工并且給予在業(yè)務(wù)上的指導(dǎo)，承認(rèn)員工在工作中的良好表現(xiàn)給予業(yè)務(wù)上的幫助。 Develop potential of others through training, coaching and development opportunities 開發(fā)員工潛力給予發(fā)展空間，提升今后的實(shí)際工作能力Drive For Results為目標(biāo)努力 Work effectively with customers and colleagues from different viewpoints, cultures and countries 適應(yīng)不同的文化背景和觀點(diǎn)，保證高效率的對客和內(nèi)部服務(wù)水平。禮賓部領(lǐng)班每日工作流程，協(xié)助主管做好部門管理工作；、班后會(huì)，檢查員工儀容儀表；；、保養(yǎng)設(shè)施設(shè)備的工作；、送報(bào)紙、留言、傳真、用餐等各項(xiàng)工作；；；；，保證客人得到滿意的服務(wù)；，解答客人的各種疑問，確保重點(diǎn)賓客得到特別服務(wù)；；，代理其工作；；8 / 8
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