【正文】 障問題。在今天的商業(yè)環(huán)境里，電腦操作能力是必需的。WORD文字處理程序和EXCEL電子制表經(jīng)驗(yàn)是必要的，熟悉數(shù)據(jù)庫(kù)的操作或制圖程序也一樣有用。大多數(shù)行業(yè)使用PC機(jī)，但很多創(chuàng)新型領(lǐng)域，如出版業(yè)和廣告業(yè)就使用MACINTOSH。假如你正在面試這個(gè)領(lǐng)域里的一家公司，你會(huì)發(fā)現(xiàn)熟悉MACS的好處。　　Q: What puter systems and software do you know?　　A: I have used PCs with general office software such as Microsoft Word for Windows, WordPerfect, Lotus123, and Excel. I have some experience with Macintosh systems as well. And through my search for a puter network, I39。ve gained some familiarity with local networks。 the puter pany we used trained me on basic troubleshooting issues. 37問：舉出一個(gè)例子說明你是如何不顧困難把一個(gè)項(xiàng)目堅(jiān)持到底的。答：實(shí)際上我已逐漸退出某個(gè)賬目，但作為一個(gè)顧問仍保持著對(duì)其跟蹤服務(wù)，因?yàn)槟莻€(gè)顧客威脅說要是他不跟我交易，他就撤銷賬戶。3個(gè)多月來，我一邊做補(bǔ)償調(diào)整工作，一邊逐漸減少出面次數(shù)，這樣就使那顧客覺得愉快多了。示范你是如何收集資料和預(yù)見并解決困難的。你的回答應(yīng)集中在如何解決困難和執(zhí)行方案上，而不是集中在困難的本身。　　Q: Give an example of how you saw a project through, despite obstacles. 　　A: I actually rotated off an account but kept my hand in it as an adviser, because the client had threatened to pull the account if he wasn’t dealing with me. Over three months I was able to make the client more fortable with my replacement while I slowly decreased my presence. 38問：告訴我你做決策的一個(gè)例子。答：我曾努力把我們的生產(chǎn)系統(tǒng)轉(zhuǎn)變?yōu)閷Ｓ寐肪€。最大的問題就是說服廠里的工人，因?yàn)樗麄円獙W(xué)會(huì)用不同的方法來做這工作，但這個(gè)策略是可行的。我向他們保證在幾個(gè)月內(nèi)這份工作就會(huì)變得很容易了，那時(shí)我們每個(gè)職員每周能節(jié)省4個(gè)工作時(shí)，我還說服了管理部門用一半儲(chǔ)蓄去提高利潤(rùn)分紅，這樣做也贏得了員工們對(duì)我的支持。描述你堅(jiān)持達(dá)到目標(biāo)的一個(gè)事例。個(gè)人目標(biāo)（例如：一個(gè)可以反應(yīng)你發(fā)展一項(xiàng)新技能的興趣的個(gè)人目標(biāo)）在這里會(huì)更適合。說明你怎樣收集資料、預(yù)見困難和對(duì)付壓力的。　　Q：Share an example of your determination. 　　A：I led an effort to change our production system over to dedicated lines. The biggest problem was convincing the factory workers that this strategy made sense, even though theyd have to learn to do their jobs differently. 　　I assured them that within a few months their jobs would be easier, and we39。d save about four manhours per employee per week. I convinced management to increase the profit sharing account using half of those savings, which also helped get the employees on my side. 39問：讓我聽一下你勤奮或有恒心的實(shí)例。答：上次在我們系統(tǒng)安裝的過程中，顧客改變了要求。在新的花費(fèi)由顧客負(fù)責(zé)的條件下，我的同事同意了顧客的要求，決定按時(shí)完成工作。雖然知道這份工作要3個(gè)月時(shí)間才能完成，但我們每周花70～80個(gè)小時(shí)，最后我們完成了。描述你自己的職業(yè)個(gè)性，包括有毅力、勤奮刻苦和有責(zé)任感。說明你如何收集資料、運(yùn)用時(shí)間管理技巧或有超前意識(shí)。舉出具體例子?！　: Share an example of your diligence or perseverance. 　　A: About halfway through our last system installation, the client changed her requirements. Our partner agreed that, at the new costs the client would incur, we could still meet the original pletion date. It took about seventy to eighty hours a week for us to get the job done, but we did it, knowing that it would be over within three months. 40問：描述你解決棘手的問題或是誰都不愿意接受的任務(wù)的情況。答：我必須決定在我的部門里要取消哪項(xiàng)開支才可以使花費(fèi)降低大概5%。我盡可能地保持客觀。最后結(jié)果是通過減少每個(gè)科組領(lǐng)導(dǎo)的旅游開支，讓他們負(fù)擔(dān)所要減少的經(jīng)費(fèi)的25%，這是我們銷售分部的一大筆經(jīng)費(fèi)。在可能的時(shí)候減少出差，并通過買打折機(jī)票而實(shí)現(xiàn)大部分的節(jié)約。描述你曾愿意甚至是自愿去解決的一個(gè)曾被嘗試但未能解決的問題?；蛘呙枋瞿阃瓿傻募词乖诙唐趦?nèi)不甚受歡迎，可對(duì)公司的長(zhǎng)遠(yuǎn)利益有重要作用的事情。例如，你的回答或許應(yīng)包括對(duì)待一個(gè)難對(duì)付的員工或改進(jìn)工序計(jì)劃。　　Q: Describe a time when you tackled a tough or unpopular assignment. 　　A: I had to determine which budgets would be cut within my division to yield an overall 5 percent cost reduction. I tried to remain objective and keep the personalities of department heads out of the decision. Ultimately, I ended up getting each department head to mit to a 25 percent reduction through frugal travel expense planning, which was an enormous part of our sales division39。s costs. We acplished most of the savings by bining trips and by securing two week advance airline reservations whenever possible.41問：你現(xiàn)任的老板會(huì)不會(huì)把你看做是一個(gè)有超前意識(shí)的員工？答：絕對(duì)會(huì)。實(shí)際上，在我年度工作評(píng)語里她說我是她員工隊(duì)伍中最可靠和適應(yīng)能力最強(qiáng)的人。我認(rèn)為主要?dú)w因于我善于應(yīng)變和超越別人的能力。您想聽一個(gè)例子嗎？隨時(shí)準(zhǔn)備提供一個(gè)你毅然堅(jiān)持到底并獲得重大成果的重要項(xiàng)目。說明你在解決一個(gè)棘手問題時(shí)的可靠性和自覺性。假如你描述你“長(zhǎng)時(shí)間工作”，則要保證說明你這個(gè)時(shí)間是高效的，而不是低效率的?！　: Would your current boss describe you as the kind of employee who goes the extra mile?　　A: Absolutely. In fact, on my annual evaluations she writes that I39。m the most dependable and flexible person on her staff. I think this is mostly because of my ability to juggle and prioritize. Would you like an example?42問：講述你沒能發(fā)揮你能力的一次事例。答：我第一次被引見給董事會(huì)的時(shí)候，我沒有料到他們會(huì)問其他一些問題。除了我準(zhǔn)備匯報(bào)的事情外我沒有準(zhǔn)備其他任何東西?，F(xiàn)在我的上司和我都絞盡腦汁提前準(zhǔn)備所有的“怎么樣”。這個(gè)問題要求求職者去敘述一次消極的情況。根據(jù)問題的意思講一件早期因沒工作經(jīng)驗(yàn)而造成的工作失誤。然后說明作為上次的經(jīng)驗(yàn)教訓(xùn)，你現(xiàn)在有了更好的判斷能力?！　: Tell me about a time you didn’t perform to your capabilities. 　　A: The first time I had to give a presentation to our board, I failed to anticipate some of their questions. I was unprepared for anything other than what I wanted to report. Now my director and I brainstorm all in advance. 43問：?jiǎn)T工們有的注重思想，有的注重實(shí)干，你如何評(píng)價(jià)自己呢？答：對(duì)我來說在每個(gè)項(xiàng)目上都有明確的方向是重要的，那就是為什么與思路清晰的管理者在一起，我能成為很好的支持者的原因。我總是能很好地完成任務(wù)。通過這個(gè)問題，面試官在尋找一個(gè)恰當(dāng)?shù)娜诉x。假如工作以團(tuán)體為主而該應(yīng)聘者偏愛獨(dú)立工作，那問題就出現(xiàn)了。在完成過去的工作項(xiàng)目時(shí)，你是否按工作任務(wù)所指定的界限進(jìn)行呢？　　Q: Employees tend to be either concept oriented or task oriented. How do you describe yourself?A: It39。s important for me to have clear direction on each project. That39。s why I39。m good in support roles, with managers who have very specific ideas. I’m thorough at carrying out the tasks. 44問：你的同事會(huì)告訴我有關(guān)你注意細(xì)節(jié)方面的什么呢？答：我的同事總是靠我給他們指出他們工作中忽略的東西，所以他們很可能會(huì)告訴您，我在工作中考慮得很周密。在這里，面試官感興趣的是應(yīng)聘者的獨(dú)立性和完成工作的能力。你負(fù)責(zé)任嗎？你是否卓有成效地為團(tuán)體活動(dòng)做貢獻(xiàn)而不是被卡在一些無關(guān)緊要的細(xì)節(jié)上？你能有效地利用你的時(shí)間嗎？假如是的話，舉出一個(gè)別人稱贊你的例子。　　Q: What would your colleagues tell me about your attention to detail?　　A: My coworkers always count on me to help them think through what might have been overlooked, so they probably tell you I think through processes from A to Z. 45問：日常工作中，你怎樣應(yīng)付壓力？答：我每周至少出去吃一頓飯并借此清理一下我的大腦。我自己有一個(gè)原則，即直到我覺得冷靜了才對(duì)事情作出反應(yīng)。我先思考，然后行動(dòng)，我已學(xué)會(huì)了加班加點(diǎn)地干活。在這里，敘述一個(gè)你已解決的壓力較大的項(xiàng)目，及你在這個(gè)項(xiàng)目中組織每一步驟時(shí)所采取的具體行動(dòng)，以及如何把工作堅(jiān)持下去的事例，這可能會(huì)有好處。在壓力下你是如何保持心境的平和及保證你的職業(yè)水準(zhǔn)的？　　Q: How do you manage stress in your daily work?　　A: I try to get out for lunch at least once during the week to clear my head. I also have a personal rule that stops me from reacting to any problem until I fee calm about it. I think, then act，but I have learned to do that over time. 46問：如果事情不按你所計(jì)劃的發(fā)展，你又如何重新部署呢？答：我開始想像有可能出現(xiàn)的最壞結(jié)果，然后找出能避免那糟糕結(jié)果出現(xiàn)的預(yù)防措施。這樣做之后，我通常都能取得和原定目標(biāo)不相上下的結(jié)果。我前面敘述的那個(gè)培訓(xùn)例子就是證明。描述曾經(jīng)出現(xiàn)的困難迫使你改變?cè)瓉淼挠?jì)劃，但你還是達(dá)到了預(yù)期的目的。你是否得到別人的協(xié)助支持才能實(shí)現(xiàn)這個(gè)目標(biāo)的？吃一塹，長(zhǎng)一智，你以后又是如