【正文】 f nonconforming productThe responsibility for review and authority for the disposition of nonconforming product is defined.Nonconforming product is reviewed in accordance with documented procedures. It may be:a) reworked to meet the specified requirements。b) accepted with or without repair by concession。c) regraded for alternative applications, ord) rejected or scrapped.Where required by contract, the proposed use or repair of product [see )] which does not conform to specified requirements is reported for concession to the customer or customer’s representative.The description of the nonconformity that has been accepted, and of repairs, is recorded to denote the actual condition (see ).Repaired and/or reworked product is reinspected in accordance with the quality plan and/or documented procedures. Corrective and preventive action GeneralThe supplier shall establish and maintained documented procedures for implementing corrective and preventive action.Any corrective or preventive action taken to eliminate the causes of actual or potential nonconformities is to a degree appropriate to the magnitude of problems and mensurate with the risks encountered.The supplier shall implement and record any changes to the documented procedures resulting from corrective and preventive action. Corrective actionThe procedures for corrective action include:a) the effective handling of customer plaints and reports of product nonconformities。b) investigation of the cause of nonconformities relating to product, process and quality system, and recording the results of the investigation。c) determination of the corrective action needed to eliminate the cause of nonconformities。 andd) application of controls to ensure that corrective action is taken and that it is effective.Corrective actions have been pleted in accordance with the procedures. Preventive actionThe procedures for preventive action include:a) the use of appropriate sources of information such as processes and work operations which affect product quality, concessions, audit results, quality records, service reports and customer plaints to detect, analyze and eliminate potential causes on nonconformities。b) determination of the steps needed to deal with any problems requiring preventive action。c) initiation of preventive action and application of controls to ensure that it is effective。d) ensuring that relevant information on actions taken is submitted for management review (see ).Preventive actions have been pleted in accordance with the procedures. Handling, storage, packaging, preservation and delivery GeneralThe supplier shall establish and maintained documented procedures for handling, storage, packaging, preservation and delivery of product. HandlingThe supplier shall provide methods of handling product that prevent damage or deterioration. StorageThe supplier uses designated storage areas or stock rooms to prevent damage or deterioration of product, pending use or delivery.Appropriate methods for authorizing receipt to and dispatch from such areas are stipulated.In order to detect deterioration, the condition of product in stock is assessed at appropriate intervals. PackagingThe supplier controls packing, packaging and marking processes (including materials used) to the extent necessary to ensure conformance to specified requirements. PreservationThe supplier applies appropriate methods for preservation and segregation of product when the product is under the supplier’s control. DeliveryThe supplier arranges for the protection of the quality of product after final inspection and test.Where contractually specified, this protection is extended to include delivery to destination. Control of quality recordsThe supplier shall establish and maintained documented procedures for identification, collection, indexing, access, filing, storage, maintenance and disposition of quality records.Quality records are maintained to demonstrate conformance to specified requirements and the effective operation of the quality system.Pertinent quality records from the subcontractor are an element of the data.All quality records are legible and stored/retained in such a way that they are readily retrievable in facilities that provide a suitable environment to prevent damage or deterioration and to prevent loss.Retention times of quality records are established and recorded.Where agreed contractually, quality records are made available for evaluation by the customer or the customer’s representative for an agreed period.Records are stored in accordance with the procedures. Internal quality auditsThe supplier shall establish and maintained documented procedures for planning and implementing internal quality audits to verify whether quality activities and related results ply with planned arrangements and to determine the effectiveness of the quality system.Internal quality audits are scheduled on the basis of the status and importance of the activity to be audited.Internal audits are carried out by personnel independent of those having direct responsibility for the activity being audited.The results of the audits are recorded and brought to the attention of the personnel having responsibility in the area audited.The management personnel responsible for the area take timely corrective action on deficiencies found during the audit.Followup activities verify and record the implementation and effectiveness of the corrective action taken. TrainingThe supplier shall establish and maintained documented procedures for identifying training needs and provide for the training of all personnel performing activities affecting quality.Personnel performing specific assigned tasks are qualified on the basis of appropriate education, training and/or experience, as required.Appropriate records of training are maintained. ServicingWhere servicing is a specifie