【正文】 ocessImprove efficiencyError RatePercentage of transactions processed erroneouslyDDDInternal ProcessImprove efficiencyReporting Deadlines MetThe percentage of reporting deadlines (internal and external) that have been met during a period.DDDDInternal ProcessImprove efficiencyDeveloper ProductivityThe amount of functional system code produced by each developer within the IT department.DDInternal ProcessImprove efficiencyTester ProductivityThe amount of system testing pleted within the IT department (and within user departments for security and user acceptance testing UAT).DDInternal ProcessImprove efficiencyIT Standards AdherencePercentage of IT systems (hardware and software) that conform to documented bank standards.DDInternal ProcessImprove efficiencyOperational Planning CycleThe amount of time it takes the Planning and Finance department to coordinate the Operational Planning process.DInternal ProcessImprove efficiencyPurchasing CentralisationThe proportion of purchasing that is done through a centralised procurement function (rather than by individual business units).DLearning amp。 growthAttract amp。 retain staffEmployee Satisfaction IndexHow satisfied employees are with their work environment, terms and conditions. Employee satisfaction drives customer satisfaction, which in turn drives revenue and profitability.DDDDLearning amp。 growthAttract amp。 retain staffStaff TurnoverProvides a measure of employee satisfaction, and also the bank39。s ability to retain intellectual capital.DDDDLearning amp。 growthAttract amp。 retain staffNumber of FTEIndicator of the human capital available to an entity.DDDDLearning amp。 growthAttract amp。 retain staffAverage Length of ServiceThe elapsed time between starting employment and today. This is a measure of the experience of the staffDDDDLearning amp。 growthAttract amp。 retain staffAbsenteeism RateLeading indicator of employee satisfaction and moraleDDDDLearning amp。 growthAttract amp。 retain staffCost per FTEIndicator of the expense associated with each employee (full and parttime).DDDDLearning amp。 growthAttract amp。 retain staffCompensation IndexA measure of how salaries and other benefits for the bank39。s employees pare to their equivalents at other banks.DDDDLearning amp。 growthAttract amp。 retain staffPromotion RatePercentage of job vacancies that are filled by promoting internal staff, rather than hiring externally.DDDDLearning amp。 growthDevelop staffRevenue per EmployeeHow much revenue is generated by each employee. Provides an indication of the level of productivity in an area and also the amount of focus on revenue generating (. core) activities rather than noncore activities.DDDDLearning amp。 growthDevelop staffTraining Days per EmployeeIndicates the mitment to staff development, and the investment made therein.DDDDLearning amp。 growthDevelop staffContribution per EmployeeIndicator of the bank39。s efficiency in terms of returns from its human capital.DDDDLearning amp。 growthDevelop staffSuccession Planning CoveragePercentage of key management positions that have a formal succession plan documented and agreed.DDDDLearning amp。 growthDevelop staffPerformance Appraisals CompletedPercentage of staff that have had a formal performance appraisal documented and agreed.DDDDLearning amp。 growthDevelop staffAssetemployee ratioIndicator of the labour intensity of the type of banking business.DDDDLearning amp。 growthDevelop staffOperating inewage cost ratioIndicator of the ability of the total wage bill of the bank to generate business ine.DDDDLearning amp。 growthInnovate continuouslyRevenue From New ProductsThe percentage of total revenues from new products introduced in the last 12 months pared to the revenues from all productsDDLearning amp。 growthInnovate continuouslyProject Deadlines MetPercentage of internal project deadlines that have been met during a period.DDDDLearning amp。 growthInnovate continuouslyProducts LaunchedThe number of new products that have been launched during the period.DDLearning amp。 growthInnovate continuouslyProduct Development CycleThe amount of time it takes the to develop a new product.DDLearning amp。 growthManage intellectual propertyRepository ContributionsHow many documents have been added to the repository during the period.DDDDLearning amp。 growthManage intellectual propertyRepository SizeVolume of information stored in the knowledge repository.DDDDLearning amp。 growthManage intellectual propertyRepository HitsThe number of times the knowledge repository was accessed during the period.DDDDLearning amp。 growthManage intellectual propertyRepository Search SuccessfulThe percentage of searches of the knowledge repository that return document matches.DDDDLearning amp。 growthManage intellectual propertyProcesses DocumentedPercentage of processes within the bank that have been formally documented with a procedure manual.DDDDLearning amp。 growthManage intellectual propertyProcess Documentation OnlinePercentage of process / procedure documents within the bank that have been made available online through a knowledge repository or intranet.DDDDS – summary information needed in that locationD – detail information needed in that location15 /