【正文】 Management Information Systems ProjectProject Organisation and ApproachProject Organisation StructureAndProject Roles and ResponsibilitiesProject Steering GroupBusiness Sponsor IT SponsorProgramme DirectorBusiness requirements Implementation and Change Technology Buildworkstream workstream workstreamBusiness Requirements WorkstreamImplementation and Change WorkstreamTechnology Build Workstream Workstream manager (1 FTE person) Workstream manager (1 person) Workstream manager (1 person) Business requirements for corporate banking (KPIs / reports / management techniques/ business rules) (1 FTE person) User site technology preparation (5 people including a team leader) Site technology preparation, hardware installation and operation team (4 people) Business requirements for intermediary services (KPIs / reports / management techniques / business rules) (1 FTE person) User demonstrations and training (4 people including a team leader) Data base configuration (1 person) Business requirements for personal banking (KPIs /reports /management techniques/ business rules) (1 FTE person) User acceptance testing management and execution (10 people including a team leader) Data base configuration including user interface design and build (3 people) Business requirements for real estate lending (KPIs / reports / management techniques / business rules) (1 FTE person) User access configuration and user security access set up (1 person) Interface build team (1215 people) Business requirements for performance management (KPIs / reports / management techniques / business rules) ( FTE person) Implementation of new information management organisation structures and roles and responsibilities (4 people including a team leader) Development / test / live technical environment management team (1 person) Business requirements for credit and market risk management (KPIs / reports / management techniques / business rules) ( FTE person) Summary Data Model and Operational Data Model management (1 person) Meta data management (1 person) Business requirements for customer relationship management (KPIs / reports / management techniques / business rules) ( FTE person) Pre launch data cleansing (20 people including 2 team leaders) Business requirements for planning and budgeting (KPIs / reports / management techniques / business rules) (1 FTE person)Notes:Project launch staff numbers are representing in BoldOther project staff joining the project during its life are presenting in normal typeAssumed 3rd party software and hardware vendor role: Hardware capacity planning Hardware manufacture and installation Hardware operations training Fine tune data loading using utilities Database installation Database configuration training Database configuration Data distribution tuning (skewing) analysis Online analytical processing module installation Online analytical processing module configuration training Online analytical processing module configuration LDMS training LDMS configuration Project managementA Programme Director is needed supported by a Programme office of 3 people, these would be needed from project startProposed Project ApproachAlready done Develop Key PerformanceIndicators Develop Management Reports Identify all Data needed Identify business Rules to ensure data Quality Identify data Specify Interface sources specificationsInstall hardware Configure data base Test and launchAnd software Summary of Key Performance Indicator Business Requirements Already DoneBSC perspectiveCSFKPIKPI descriptionWhere performedHOProvCityLocalCustomerAcquire customersBrand Recognition RatingA measure of how well the bank39。s brand is recognised in its chosen markets.DDCustomerAcquire customersBrand Value RatingA measure of how strong the bank39。s brand image is in its chosen markets, weighted by perceived importance.DCustomerAcquire customersBanner Ad ClickThrough RatePercentage of internet users who click on the bank39。s banner advertisements (both on the bank39。s own site and on other sites).SDCustomerAcquire customersNew Business From New CustomersPercentage of sales (new business) that es from customers with no previous relationship with the bank.SDDCustomerAcquire customersRevenue From New CustomersPercentage of revenue that es from new customers with no previous relationship with the bank.SDDCustomerAcquire customersProspects RateNumber of potential new customers identified, as a percentage of total customers.SDDCustomerAcquire customersAcquisition RateIndicator of the success of the bank in acquiring new customersSDDCustomerDeepen customer relationshipsProducts per CustomerHow many products the average customer holds with the bank. The more products a customer has with the bank the less likely they are to leave, and the more likely the bank is to make a profit from the relationship.SDDDCustomerDeepen customer relationshipsRevenue Per CustomerA part measure of overall clie