【正文】 What airline are you going to fly with?您要搭乘哪家航空公司的飛機(jī)？客房日常用語This is housekeeping May I help you ?這是客房部，有什麼需要幫助的嗎？Good morning wele to our hotel .早上好，歡迎光臨我們酒店。May I e in ?I am the maid . 可以進(jìn)來嗎？我是服務(wù)員。your room is 2205 .Here are you keys . 你的房間是2205這是你的房間鑰匙。May I show you to your room.? 要我?guī)闳シ块g嗎？Let ,me help you with your suitcase ? 我?guī)湍闾嵝欣畎?？Have a nice evening sir. 晚安先生。 Wonderful. 太好了。 I will make up your room now. 我要給你整理房間。what can I do for you? 我能爲(wèi)你做什麼？ I am sorry let me look at it. 對不起讓我看一下。Good evening .May I do the turndown service for you now? 晚上好現(xiàn)在可以給你做夜床嗎？`I`ll be very glad to . 我很高興 Thank you so much. 太謝謝你了。Can I help you sir? 我能幫助你嗎？先生。I see. 我明白。 would you like a morning call? 你需要叫早嗎？All right . 好吧。Very good.太好了 Good nigh . 晚上好。 Excuse me have you any direly laundry.? 對不起你有髒衣服嗎？ No problem good by . 沒問題再見。 In about to days. 大約兩天。 May I know your room number? 告訴我你的房間號好嗎？ No problem I`ll manage it well . 沒問題我會(huì)處理好的。Sorry I`m making room. 對不起我正在清理房間。I`m sorry for having caused you such in convenience. 非常抱歉給你帶來這麼多麻煩。 May I speak to .. 我可以和誰通話嗎/ Thank you so much. 非常感謝。Please tell me whether you need your clothes ironed ,washed or drycleaned and also what time you want to get them back ? 請問你需要熨燙嗎？是乾洗還是濕洗？什麼時(shí)候取回？餐飲部日常用語問候與接待Good morning（Afternoon| Evening、 Night） ,sir.( Gentlemen Madam ) 早上好、下午好、晚上好\晚安 先生、夫人Wele to our Hotel. 歡迎光臨我們飯店。It’s nice to see you again ,sir(madam). 先生|夫人很高興再次見到您.Nice to have you here.見到您真高興.Hope to see you again. 希望再次見到您.Good bye.(So long)再見All the best! 萬事如意.Take care.保重Hope you a nice trip .祝你一路平安Have a pleasant journey.一路順風(fēng) Can I e through ,please.勞駕,我可以過去嗎?請讓我過去好嗎?Would you mind if I take it away?如果您不介意的話,我可以把它拿走嗎(我可以撤掉盤子嗎?)Could you sign the bill, please?請您在單子上簽字好嗎?Would you pay cash, please? 請您付現(xiàn)金好嗎?Just a moment, please.請稍等.Sorry to kept you waiting long.對不起，讓您久等了。I am terribly sorry, sir. I apologize for this.先生很抱,歉我為此向您道歉。I am always at your service.隨時(shí)為您效勞。Immediately , Madam.馬上就來，夫人。It’s very nice of you.你真是太好了。Sorry, we have run out of 對不起，我們已經(jīng)沒有Excuse me. 對不起。Please go downstairs. = DOWNSTAIRS 請下樓。The Business Center is behind the front Desk.商務(wù)中心在前臺后面。Requests and Responses征詢與應(yīng)答 Waitress: Good evening ,madam. What can I do for you ?服務(wù)員：晚上好，夫人。能為您效勞嗎？Guest: Yes, we’d like a table for four. 客人：是的，我們要一張四人臺。W: Certainly, madam. Come this way please. Will this table be all right ? 當(dāng)然可以，夫人。請跟我來。這張桌子可以嗎？It’s fine . Thank you . 很好，謝謝。It’s my pleasure. 這是我應(yīng)該做的。You’re wele. 您太客氣了 G: Hostess , could we sit near the window, please?客：（女服務(wù)員） 我們可以坐在靠窗的位置嗎？Hostess: I’m afraid not .This table is reserved.對不起，這位置已經(jīng)預(yù)定了G: That’s all right .那好吧！G: Waiter | Waitress 先生/小姐 W: Yes, sir ?是的（您好）先生。 G: My fish is not fresh. 我的魚不新鮮 W: I’m sorry for that ,I’ll get you another one ..對不起我給您再拿一份 G: Excuse me .對不起（打擾了） Bellman: Yes sir ?您好，先生。 G: Could you direct us to the coffee shop?你能告訴我去咖啡廳的路嗎？ B: Yes, sir I’ll show you the way myself .This way please.是的，先生請這邊走 G: It’s very kind of you .謝謝！安排就座 Seating Guest Mr Smith(G) es into a restaurant .He’s received by a hostess(H)史密斯先生來到一家餐館，一名女服務(wù)員招待了他。H: Good evening ,sir . Do you have a reservation? 晚上好，先生。您預(yù)定了嗎？G: Oh, I’m afraid not. 噢，還沒有。H: A table for one ,sir? 您一位嗎？G: For two, please. My friend is ing in a few minutes.兩位，我的朋友幾分鐘就來。H: Oh, I see. This way please. Will this table be all right?噢，我明白了。請這邊走。這張桌子怎么樣？G: Can I have the table by window?我可以坐靠近窗子的位置嗎 ？H: I’m afraid that the table has been reserved .You see, there’s a sign on it . But the table next to it is free .How do you like it?恐怕這張桌子已經(jīng)預(yù)定了,您覺得怎么樣?G: H: This way, please . Take a seat ,sir. Would you like to have something to drink while waiting for your friend?，請問您喝點(diǎn)什么？G: Well, a martini ,please.好吧，一瓶嗎丁尼H: Yes, a martini . Just a minute (one moment), sir.好吧，一瓶嗎丁尼，請稍等（馬上就來）。 48 / 48