【正文】
sar,W., Mittal Sharma(1995),”Measuring CustomerBased Equity,”Journal of Consumer Marketing,18 、 Oliver , Richard L.(1997).Satisfaction:A Behavioral Perspective on theConsumer. New YORK:Mcgraw_Hill1Shocker,. and Weitz(1988):”A Perspecive on Brand Equity Priniciples and Issues,” 3In:,ed.,Report 88104,Cambridge,MA:Marketing Science Institute.20 、 Yoo,B.,Donthu, Sungho Lee(2000),An Examination of Selected MarketingMix Elements and Brand Equity[J].Academy of Marketing Science, :. 在課程第一次講授時(shí)會(huì)提供講義和案例,并提供參考書目。