【正文】 lobster cocktail.W: Yes, Lobster cocktail. May I remend Roast beef steak? It’s a specialty here.G: That sounds fine to me.W: Sir, would you like your steak rare, medium or welldone? G: I’d like mine medium, please.W: Now, there is a choice of vegetables, asparagus or fresh peas. Which do you prefer?G: Asparagus.W: Do you care for some soup?G: Onion soup, please. And Tomato and cucumber salad. I will order desserts later.W: Thank you, sir. I’ll be back in a minute.對話五：Scene: After Mr. Smith(G) has ordered the food, the waiter(W) asks if he’d like to have some wine.W: Would you like to have some wine with your dinner, sir?G: Oh, I’d like to try some Chinese wine today.W: Here is the wine list, sir. The Chinese wine is on the left. I’ll be back to take to take your order in a few minutes.(a few minutes)W: Excuse me, sir. May I take your wine order now?G: It’s my first trip to China. So I know little about Chinese wine. Would you remend some to me?W: With pleasure. Would you care for some Maotai? It’s one of the famous Chinese liquors. It never goes to the head.G: I’m afraid it’s a bit strong for me.W: Then what about Shaoxing wine? It’s make from rice. It is mild and mellow.G: Well, I’ll have a try. A bottle of Shaoxing wine, please.W: Yes, a bottle of Shaoxing wine. Just a minute, sir. Here you are, sir. Shall I it now?G: Yes, please. (The waiter opens the bottle and pours a little into the glass.)w: Now, would you please taste it, sir?G: (tastes) Good. Thank you for your remendation.W: I’m glad you like it. Enjoy your dinner, sir.對話六：Scene: Mr. Smith rings the Rose Restaurant in his room. He would like to invite some friends to have dinner in the restaurant, A captain(C) answers the call.C: Good afternoon. Rose Restaurant. May I help you?G: I’m staying in your hotel. I’d like to invite some friends to dinner this Saturday evening. Please arrange it for me.C: How many people are there in you party, sir?G: Forty.C: Do you prefer Chinese food or Western food?G: Chinese food.C: Dine. How much would you like to pay for each person?G: 200 Yuan for each.C: Very good, sir. May I know your name and room number?G: Smith, George Smith. Room 923.C: Thank you , Mr. Smith. Anything special you’d like to have on the menu?G: You see, I know little about Chinese food. I’ll leave it to you.C: With pleasure. So that’s a dinner party fir party people at 200 Yuan each this Saturday evening. Is that correct?G: Right.C: I’ll send you two menus for you to choose and we can discuss the details later.G: Very well.C: We’re looking forward to being of your service, Mr. Smith. Goodbye. And have a nice day.對話七：Dialog A. Paying in Cash 現(xiàn)金支付Scene: Mr. Green finishes his dinner. He waves to the waiter.G: Waiter! Come here, please.W: Yes, sir. Is there anything else you’d like to have?G: No, that’s enough for me, thank you. I’d like to have my bill now.W: Yes, sir. One moment, please. Sorry to have kept you waiting. Here is your bill.G: Well, how much is it all together?W: 370 Yuan in all, sir.G: Do you accept US dollars?W: I’m afraid not, sir. You have to change the US dollars into RMB at the exchange counter over there.G: Well, I’ve got some RMB here. Maybe that’s enough. Oh, yes. Here is four hundred Yuan. Keep the change, please.W: It’s very kind of you, sir. But we don’t accept tips. Thank you just the same. I’ll be back in a minute. (a short while later) Here is your change, sir. And your receipt.G: Thank you.W: Thank you for ing, sir. Goodbye. We look forward to having you with us again.G: Goodbye.Dialog B Paying with a Credit Card 信用卡支付Scene: Mrs. Gray finishes her dinner in the restaurant. She calls the waiter.G: Waiter! Bill, please.W: Yes, madam. I’ll be with you in a minute. Here you are.G: Hum, It totals 585 Yuan. I’m afraid I haven’t enough cash with me. Can I pay with credit card?W: Yes, madam. What kind of card have you got?G: Travelers’ Club.W: Oh, I’m afraid we don’t accept it. Have you got any other cards?G: How about American Express? Is it OK?W: Yes, that will be fine. Now, may I have a print of your card, madam?G: Of course, here you are.W: Thank you, madam. One moment, please. (a few minutes later) Sorry to have kept you waiting. Would you please sign here, madam?G: Well, here you are.W: Thank you, madam. Here is your card, and your receipt. Thank you for ing.G: Goodbye.W: Goodbye and hope you enjoyed your dinner.四、短文 THE SHORT ARTICLEGood service Good cooking is regarded as an art. Good service is an art, too. But the food and beverage department employees, especially waiters, waitresses and bartenders, often fail to play the role in creating a good atmosphere. Actually this is the service they sell. High quality service is dependent on the waiter and other food and beverage department staff members as well. They should have knowledge of their work right down to the last detail. The initial contact between the customer and the staff can leave a deep impression. A poor waiter fails to satisfy the requirements of both the customer and the restaurant as well, while a good waiter brings satisfaction to the customers, higher pay to himself and bigger profits to the restaurant. 優(yōu)質服務 美食烹飪被視為一門藝術。優(yōu)質服務也是一種藝術。但是餐飲部員工，特別是餐廳男女服務員和酒吧服務員，常常不能創(chuàng)造一種愉快的氣氛。實際上他們出售的就是服務。優(yōu)質的服務有賴于餐廳服務員及餐飲部其他員工的努力。他們應精通本職工作?？腿伺c員工的最初接觸會留下很深的印象。一位不稱職的員工既不能滿足顧客的需求也不能達到飯店的要求，而一位優(yōu)秀的服務員不僅能使顧客滿意，還能為飯店和個人帶來可觀的效益。二OO七年五月19 / 19