【正文】 的？9What was the most surprising objection you have ever received，and how did you handle it ?你曾遇到過的最意外的拒絕方式是什么？你是如何處理它的？9Describe a situation where you had to go an extra mile for a customer。描述一下你不得不對一名顧客多做很多額外工作的經(jīng)歷。9At your last job,　how often did you take a survey of customer satisfaction?在前一份工作中，你每隔多少時間調(diào)查一次顧客滿意水平？9What strategies have you learned to encourage customers to pay on time?在鼓勵顧客按時付款方面你學(xué)到了哪些辦法？9Can you tell me about a difficult collection problem and how you dealt with it ?談?wù)勀阍谑湛钪杏龅降囊粋€難題，你是如何處理的？9What strategies have you evolved to listen to emotional customers without getting hooked ?在傾聽一個有情緒的顧客的訴說而不惱怒方面，你有哪些策略？9How do you deal with customers who think they are right even when they are wrong ?對于那些即使在自己錯了的時候也變?yōu)樽约赫_的顧客，你如何與他們打交道的？9How have you handled customers who take advantage of sales support staff?你如何對待那些起欺瞞銷售輔助售人員的顧客？9How would you pare your oral skills to your written skills ?你的口頭技能和局面技能相比，哪一個更好？100、Can you recall a time when you persuaded someone who initially disagreed with you of the correctness of your position?是否記得你的這樣一次經(jīng)歷：經(jīng)過你的勸說，一個原本與你的意見不一致的人最后同意你的觀點？10How often do you municate with the person who receives the output of your work?你每隔多長時間和在你下一道工序工作的交流一次？10Do you have a favorite interviewing question?你是否有自己偏愛的面試問題？10To what do you attribute turnover ?你把人員流動歸功于什么原因？10We know that fourth generation languages（4GLS）have many benefits，Which of these benefits do you find most pelling ?why ?我們知道第四代語言（4GLS）有很多優(yōu)越性。你認為這些優(yōu)點中最突出的是什么？為什么？10How can you tell a good program from a bad one ?你如何區(qū)分好的和不好的程序？10Well，based on what we have discussed，how do you feel about this job ?根據(jù)我們所討論的問題，你現(xiàn)在覺得這項工作怎么樣？10Is there anything you’d like to know about the job that would help you todo it better than anyone else could ?為了能使你在這項工作中干得比別人更好，你還想了解什么信息？10If there were one reason why we should select you over the other applicants，what would that be ?如果有一條理由證明我們應(yīng)該選擇你而不是其他求職者，這條理由是什么？陳舊的問題：你打算在我們公司呆多長時間？10How would you finish this sentence：“Most people are basically …?”補充完整這句話：“大多數(shù)人本質(zhì)上是…?！?How would you define a difficult manager ?你如何界定一個難相處的管理者？11What are the three most significant things that need to be acplished in this position in the first year and what are major hurdles ?在這一工作崗位中，第一年要完成的最主要的三件事是什么？它所面對的主要障礙是什么？11Are there any aspects of my background or skills that you would like to hear more about?對于我的背景和技能方面，你是否還需要了解其他信息？11Can you describe your organizational culture ?能否描述一下你們的組織文化？11I see that you do not have very much organizational work experience .what qualities do you have that especially qualify you for this position ?我發(fā)現(xiàn)你并沒有太多的企業(yè)工作經(jīng)驗，那么，你有什么特殊品質(zhì)能使你勝任這一崗位的工作？ 18 / 18