線主管學(xué)員手冊-管理工具：5s、目視化、問題解決-資料下載頁
2025-01-18 19:08本頁面
【正文】 tandard 實(shí)際 Actual 差距 Discrepancy 時間 TIME 水平 LEVEL 問題解決 (Practical Problem Solving) Continued 33 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 1 2 3 4 5 6 描述問題 Problem Description 定義問題 Problem Definition 確定原因所在 Locate Point of Cause 調(diào)查原因Cause Investigation 補(bǔ)救及長期對策 Band/Aid amp。 Longterm Countermeasure 跟蹤和檢查 FollowUp amp。 Check 問題解決 (Practical Problem Solving) Continued 34 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 描述問題 Problem Description 陳述出現(xiàn)的問題 state the problem that is occurring 1 掌握情況 Grasp the Situation 問題解決 (Practical Problem Solving) Continued 35 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 定義問題 針對具體情況對問題進(jìn)行定義Problem Definition Specifically define the situation o 標(biāo)準(zhǔn) The Standard o 偏差 The Deviation o 持續(xù)時間 The Time Period 2 掌握情況 Grasp the Situation 問題解決 (Practical Problem Solving) Continued 36 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 確定原因所在 Locate the Point of Cause o 找出 (車輛 /部件上 )出現(xiàn)問題的位置 Locate Position of Occurrence (on the vehicle/ part) o 確定原因所在 Locate Point of Cause 3 掌握情況 Grasp the Situation 問題解決 (Practical Problem Solving) Continued 37 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 4 運(yùn)用 5個為什么的調(diào)查方法來找出根本原因 5 Why Investigation to find the Root Cause 調(diào)查原因 Cause Investigation 問題解決 (Practical Problem Solving) Continued 38 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 5個為什么 5 Whys 機(jī)器人停了 Why did the robot stop? 保險絲燒斷了 A fuse in the robot has blown. 保險絲燒斷了 Why is the fuse blown? 線路過載 Circuits overloaded. 線路過載 Why did the circuit overload? 軸承損壞且卡住了 The bearings have damaged one another and locked up. 軸承會損壞 Why have the bearings damaged on another? ？ 軸承潤滑不夠 There was insufficient lubrication in the bearings. 軸承潤滑不夠 Why was there insufficient lubrication in the bearings? 機(jī)器人的油泵送油不足 The oil pump on the robot is not circulating sufficient oil. 機(jī)器人的油泵送油不足 Why is the pump not circulating sufficient oil? 油泵的進(jìn)油口被金屬屑堵塞了 Pump intake is clogged with metal shavings. 7. 為什么 油泵的進(jìn)油口被金屬屑堵塞 Why is the intake clogged with metal shavings? 油泵的進(jìn)油口未安裝過濾器 No filter on the pump intake. Cause Investigation 調(diào)查原因 問題解決 (Practical Problem Solving) Continued 39 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 5 ? 實(shí)施補(bǔ)救和對策 Implementing a BandAid amp。 Countermeasure o 補(bǔ)救是一種 臨時 解決辦法，遏制問題的進(jìn)一步惡化 A BandAid is a temporary solution, to contain a problem o 對策則必須根本解決問題 !A Countermeasure must address the root cause! 問題解決 (Practical Problem Solving) Continued 40 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 6 跟蹤及檢查 Follow Up and Check MARCH 2022 問題解決 (Practical Problem Solving) Continued 41 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao ?PPS的優(yōu)點(diǎn) Benefits of PPS o 提供了一個企業(yè)中每個成員都能理解并遵循的標(biāo)準(zhǔn)化問題解決程序 A standardized problem solving process that everyone in the anization understands and can follow o PPS使成員間易于交流，迅速了解人員在進(jìn)程中所處的位置 PPS allows easier munication and allows for a quick understanding of where people are in the process o PPS針對了問題的根本原因，而不是僅僅停留在問題的表征上 PPS attacks the root cause, not just the symptoms o PPS具有邏輯性，易于遵循 PPS is logical and easy to follow 問題解決 (Practical Problem Solving)
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