【正文】 s of several movingparts working together to perform one or more tasks. A mechanism can be as simple as apencil sharpener or as plex as a puter。 描述是對某物的文字說明以及形象化的表現(xiàn)。你可能要就一個物體或一個機械裝置作出描述，通常是作為一個報告或操作手段的一部分。這個物體可能是一個天然或人工物體，它可以看得見或摸得著，它可能是一個蘋果，一個咖啡杯，或一支鉛筆等等。而一個機械裝置是一個綜合的物體，由幾個運轉(zhuǎn)部分組合在一起進行一種或多種工作。一個機械裝置可以像削鉛筆器那樣簡單，也可以像一臺計算機那樣復(fù)雜。47. Customer contact refers to maintaining customer satisfaction by municating in a timely manner by whatever means is convenient for the customer. Returning telephone calls, messages, and promptly is a critical means of ensuring the delivery of quality customer service. Determining what is timely, however, is up to you. The industry in which you work, the type of products or services you provide, and the type of customer all have an impact on how quickly a good customer service provider responds to munications from customers 與客戶聯(lián)系指用一切方便客戶的方式及時與客戶交流，讓客戶始終滿意。及時回復(fù)電話、信息和電子郵件，這些是保證客戶服務(wù)質(zhì)量的很重要的手段。然而，什么是“及時”是由你來決定的。你所在的行業(yè)，你所提供的產(chǎn)品或服務(wù)的種類，以及客戶類型，這些對于一位優(yōu) 48. Some people want to dominate conversations while others rarely say a word. Aneffective groupleader tries to balance these contributions to encourage extroverts to sayless and introverts to say more. Without intervention, a meeting can bee a platform forone person39。s point of view, thereby making a true consensus difficult to achieve.一些人想主導(dǎo)談話，而另一些人則沉默寡言。一名有效的團隊領(lǐng)導(dǎo)盡力使各人的貢獻達 到平衡一鼓勵話多者少言，話少者多言。沒有這種干預(yù)，會議就會變成發(fā)表一人之見的講臺,使真正的意見一致難以實現(xiàn)。Ⅶ. WRITING (共25分) 49, Rewrite the following letter. It projects a selfcentered attitude, which may make some readers a little unhappy. Use the youattitude to personalize it so that it sounds polite and does not cost the pany a customer. (10分)Dear Customer, We have your request for a trial copy ot39。 cooking with the Experts, which we recently puh]ished. We regret to say that this book is temporarily out of stock. A copy will however go forward promptly when a new supply is available. This should be approximately April 10. Sincerely Suggested key: Dear Mr. Johnson, Thanks a lot for your interest in Cooking with the Experts. It seems that this exciting new book is attracting a good deal more attention than we predicted, and at the moment there isn39。t a single copy left. Naturally, we ordered a new printing before we ran out, and we expect to receive copies by April 10. To speed delivery, I39。m having your book sent directly from the printer, so you should have it by the time (or before) we get ours.Sincerely 評分標準： 內(nèi)容 8分 格式、拼法及其它2分 50. Write a letter to the boss of the shop which you worked for last summer. Ask him towrite a letter of remendation for you to Mr. Wang, the personnel manager at ParksonDepartment Store, Beijing. You are applying for a sales position in the Men~s ClothingDepartment. Ask him to make a special mention of your skill as a salesman and ability towork with others. Do not forget to express your thanks and ask himto send the letter beforea certain date. (15 分) Sample letter (The writer39。s address and the date) (The recipient39。s address) Dear Mr. Best A sales position recently opened in the Men39。s clothing Department at ParksonDepartment Store in Beijing, and I have applied for this position. Last summer, I had the valuable experience of working for you at your shop. Would yoube willing to send a letter of remendation to Mr. Wang, the personnel manager at Parkson Department Store39。?. I39。ll appreciate it very much if you don39。t mind making a special mention of my skills in pushing sales and ability to work with others. A stamped, addressed envelope is enclosed for your convenience. Thanks a lot. Yours sincerelyLiu Xiao 評分標準： 信件內(nèi)容切題完整，語句連貫，條理清楚，語法基本正確，語言通順恰當(dāng)，信件格式正確。 內(nèi)容：7分 格式：3分 句子結(jié)構(gòu)、語法：3分 拼法、標點：2分