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l i o n1 317,300,0002 45,400,0003 2,700,0004 63,0005 576 2管理資源吧( ),提供海量管理資料免費(fèi)下載! 吳明泉博士 2022 IT/S in Manufacturing Quality 22 DMAIC ? Define: Define the problem/opportunity, process, and customer requirements ? Measure: Define measures, collect, pile, and display data ? Analyze: Scrutinize process details to find improvement opportunities ? Improve: Generate solutions and ideas for improving the problem ? Control: Track and verify the stability of the improvements and the predictability of the solution 管理資源吧( ),提供海量管理資料免費(fèi)下載! 吳明泉博士 2022 IT/S in Manufacturing Quality 23 Total Quality Management (TQM) ? Customers Define Quality ? Quality Leadership and Responsibility ? Strategic planning ? Continuous Improvement ? Cooperation ? Statistical methods ? Education 管理資源吧( ),提供海量管理資料免費(fèi)下載! 吳明泉博士 2022 IT/S in Manufacturing Quality 24 Quality Certification (品管認(rèn)証)ISO9000 管理資源吧( ),提供海量管理資料免費(fèi)下載! 吳明泉博士 2022 IT/S in Manufacturing Quality 25 隨堂作業(yè) ? 請(qǐng)以組為單位,選擇一開(kāi)發(fā)生產(chǎn)之商品(可以和作業(yè)一之產(chǎn)品相同),依課堂所授之 HOQ( House of Quality) Matrix( P4,5),繪製成表 : ? 定義客戶對(duì)此商品之需求 ? 再依此需求決定產(chǎn)品之特性 ? 最後衡量各需求與各特性之關(guān)係,並統(tǒng)計(jì)各產(chǎn)品特性之重要性。