電話禮儀五要素(15篇)-資料下載頁(yè)
2025-08-13 18:23本頁(yè)面
【正文】 過大或過小，吐詞清晰，保證對(duì)方能聽明白，絕不能叼著香煙、嚼著口香糖。要多用“您好”、“請(qǐng)”、“謝謝”、“對(duì)不起”、“不客氣”等文明用語(yǔ)，而不能用失禮的“喂”來(lái)稱呼對(duì)方。當(dāng)對(duì)方要找的人不在時(shí)，接電話人也不要主動(dòng)打聽對(duì)方的來(lái)意。六、做好記錄電話接聽記錄是辦公室工作的重要文檔資料，是領(lǐng)導(dǎo)安排工作、調(diào)度工作、上情下達(dá)、檢查督促、界定責(zé)任的重要依據(jù)。辦公室工作人員要養(yǎng)成這樣一種習(xí)慣：用左手接聽電話，右手拿好紙筆，隨時(shí)記錄有用信息。如會(huì)議通知就要準(zhǔn)確記錄會(huì)議名稱、開會(huì)時(shí)間、地點(diǎn)、座位號(hào)及會(huì)議要求，并及時(shí)將情況報(bào)告相關(guān)領(lǐng)導(dǎo)及參會(huì)人員。七、規(guī)范的問候語(yǔ)在工作場(chǎng)合，接聽電話時(shí)，首先應(yīng)問候，然后自報(bào)家門。對(duì)外接待應(yīng)報(bào)出單位名稱，若接內(nèi)線電話應(yīng)報(bào)出部門名稱。自報(bào)家門是讓對(duì)方知道有沒有打錯(cuò)電話，萬(wàn)一打錯(cuò)電話就可以少費(fèi)口舌。規(guī)范的電話體現(xiàn)的不僅是對(duì)對(duì)方的尊重，而且也反映出本單位。電話禮儀五要素篇十五the telephone is an amazingly useful machine, and very easy to use, but believe it or not, people don39。t always use them effectively. because we39。re busy and focused on ourselves, we often use our phones in a manner that39。s helpful for us, but not necessarily for everyone else.hopefully you know a few of the basics, such as keeping your phone volume low, or on vibrate, resisting the urge to use them during meetings or training sessions, and of course, refraining from personal texting while at work. for personal texting, it39。s best to give yourself one or two times per day. you39。ll step away from your work, say, outside, or in a cafeteria, and then engage your personal texts.those are obviously important, but what i really want you to think about is how you interact and respect the person with whom you39。re speaking. and that begins before you even pick up the phone. when you hear the ring, grab a pad of paper and pen, so you can be ready to take needed notes without causing a delay while you look around your desk. before saying hello, i want you to smile, and choose to be positive. how you feel will be sensed by the person on the other end of the phone, so smile and make a positive impression.right after you say hello, be sure you39。ve turned away from your puter towards the area of your office least likely to be distracting. no multitasking of any kind allowed—in fact, just looking at your pad of paper and pen is a really good idea, because it encourages cognitive focus. next, if the call isn39。t for you, but is for someone else in the department or pany, don39。t say wrong number。 don39。t say they did anything wrong at all. instead, help them. connect them to the person, or at least share relevant contact information.finally, during the call, remember to never interrupt the person. interrupting tends to be viewed by everyone as a sign of disrespect. if you39。re very busy and facing a huge deadline, you can shape the call when it39。s your turn to speak, for example, by telling them you need to get back to them, but then, do suggest a specific time. of course, if you39。re honestly not able to talk, you probably shouldn39。t have answered the call, unless it39。s your boss, or a person you39。re expecting an important call from.the telephone is your friend, but if you don39。t use it correctly, it won39。t necessarily make you look friendly. remember the tips above, and you39。ll connect successfully by building only positive impressions.
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