【文章內(nèi)容簡介】 供應商質(zhì)保支持與第二方審核 35 供應商考核、索賠與改進 35 供應商評估模式圖 36 9 時效管理 36 Design and development 22 Customer property 23 Purchasing (see chapter 8) 23 Production operations 23 Control of production operations Product identification and traceability Idenditification for measuring equipment and technical procedures Inspection and testing 24 Receiving inspection and testing Inprocess inspection and testing Final inspection and testing Inspection and testing records Inspection and testing status Control of monitoring and measuring devices 25 Measuring equipment Software Environment Outside supplier Metrological confirmation and realization of measurement process26 Metrological confirmation Measurement process Measurement uncertainty and traceability Control of nonconformity 28 Control of nonconforming product and operation Control of nonconforming measuring equipment Handling, packaging, storage, preservation and delivery 29 Service 29 Infrastructure and maintenance 30 Housekeeping 30 Process quality audit 30 Product quality audit 30 6 Business Improvement and Operational Results Requirements for business improvement 30 Methods for business improvement 31 Measurements of operational results 32 7 Customer Focus and Satisfaction Customer satisfaction monitoring amp。 measuring 33 Customer Complaint Resolution Process 33 8 Supply Management Supply management strategy 33 Content of supply management 34 Supplier evaluation 34 Communication and partnership 34 Total cost reduction 34 Sourcing and localization 35 Supplier QA support amp。 2ndparty audit 35 Appraisal, pensation and improvement for suppliers 35 CNDMX: Supplier evaluation model 36 9 Timebased Management 36 3 10 環(huán)境與職業(yè)健康安全管理 環(huán)境因素與職業(yè)健康安全風險 37 運行控制 37 應急準備和響應 38 績效監(jiān)測和測量 38 守法性（合規(guī)性）評價 38 清潔生產(chǎn) 38 環(huán)境標志 38 附錄 A ISO9001:202 TQM 手冊及相關程序?qū)φ毡? 附錄