高教版中職英語基礎模塊第3冊unit4i’llhavetohavemycellphonereplaced(編輯修改稿)
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【文章內(nèi)容簡介】 Review 。 Activity 6 的對話 Activity 8 的練習作業(yè)。 Step 2 Lead— in Everyday English It’ s not what you promised. 這與你們承諾的不一致。 How do you expect us to solve the problem? 您希望如何解決呢？ Can you provide …? 您能提供 ?嗎？ Contact us again if you have any other problems. 如再有問題請與我們聯(lián)系。 Activity 9 Discuss and ，回答以下問題。 What would you do in the following situations? 1） Your goods are incorrectly produced. 2） The assembly line breaks down. 3） The customer plains to you. Step 3 Presentation Activity 10 Read and ，選擇其主題。 What is the letter for? 1） Making a plaint. 2） Discussing a project with a business partner. 3） Expressing gratitude. 4） Dealing with customer’s plaint. Activity 11 Read and plete 再讀信件，完成 下表。 Problem Reason Solution Delay of production Incorrectly produced leaflets Activity 12 Read and ，再讀信件，根據(jù)其內(nèi)容推測 Mr Smith 的來信內(nèi)容。 1） We were very disappointed to see the leaflets you produced for our pany. （ ） 2） We expected to get the leaflets on August 10, but you sent them to us on August 16. （ ） 3） The color of the leaflets is not as beautiful as we agreed in the contract. （ ） 4） We expected full color leaflets, but instead, we found black and white photos in the leaflets. （ ） 5） The delay of 6 days has caused us a big loss. （ ） Step 4 practice and consolidation Activity 13 Read and answer 閱讀下面的投訴信并回答問題。 1） What had happened to the cameras by the time they reached the customers? ____________________________________________________ 2)If you were the manager, would you agree to give a discount to the customers? Why or why not? ____________________________________________________ 3)If you were the manager, what would you do to avoid such inconvenience to customers in the future? ___________________________________________________ Activity 14 Read and plete 用框中詞語組織活動 13中的信息，完成 Mr Thomas 的回信。 First of all secondly what’s more BB Bridge Ltd. 132 Riverside Road London, England Dear Mr Thomas, I am very sorry to learn from your letter of August 15 that the cameras you ordered on July 13 were damaged during shipping. __________, I express my apology for the inconvenience we caused you. ________, _____________________________ as you asked. We ___________________________________to avoid future inconvenience to customers. We regret your need to write to us, and we guarantee the safe delivery of your orders in future. Yours, John Barrett Step 5 Homework Everyday English Activity 14 的練習。 Difficult and important points: have already worked out a solution to this 找到這個問題的解決方法。 Work out 在這里是“找到（解 決方法等）”的意思。 Eg： It took me some time to work out what was causing ，找到導致這種狀況的原因。 Work out 還有 計算 、總計為、進展順利、有滿意的結果、鍛煉的意思。 Eg:It is hard to work out the result of this math 。 The price per pound works out at $。 每磅的價格總計為 美元。 Things j
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