【文章內容簡介】 Right（正確） 不要在讀心人心中留下任何疑問。使用明確的手法來幫助自己表達，用熟悉的單詞和簡單的語句，而非模棱兩可的措辭。還要記住使用讀者能看懂的、直截了當的語言，寫作要體現出友好、自然和交談式的風格。 信件的結構要符合邏輯，以介紹信開頭，中間不封就你的要點進行邏輯性闡述，然后得出一個自然的結論，其中表明你需要讀信人采取的行動。最后用恰當的一行句子結尾。 將自己置于讀者的立場，問問自己讀信人閱讀我的信件時會有何中感受？如有不清楚或措辭不當的地方，再發(fā)信前就要修改。 確保所有相關細節(jié)都包括在內 ——時間、日期、姓名、事實及數字，并且都是精確的。 在發(fā)信之前仔細校隊（不僅僅是檢查拼寫），以確保一切都完全正確。 EMail WORK 點評電子郵件 主題行不具體 首字母要大寫 這類縮寫知識和手機短信，不適合電子郵件 要使用大寫字母 表示月份不要簡寫，詞首要大些 大寫字母像是在喊叫，讓人感到粗魯無禮 避免在結尾處使用這樣的縮寫 EMail WORK 點評電子郵件 主題行符合“ SMART”原則 稱呼簡單明確 友好的結尾給又見畫上圓滿的句號 起始段簡短，段落之前清晰 HOW TO REPLY EMAIL 如何回復 郵件 ■ 首次詢問郵件 ■ 要報價郵件 ■ 要樣品郵件 ■ 要求折扣郵件 ■ 跟進郵件 HOW TO REPLY EMAIL 如何回復郵件 Dear Sir/Madam During a recent visit to the Ideal Home Exhibition I saw a sample of your plastic tile think this type of flooring would be suitable for the ground floor of my house,but I have not been able to find anyone who is famlilar with such tiling. Would you please give me the following information: 1 What special preparation would be necessary for the underflooring? 2 In what colours and designs can the tiles be supplied? 3 Are the tiles likely to be affected by rising damp? 4 Would it be necessary to employ a specialist to lay the floor? If so, can you remend one in my area? I should appreciate your advice on these matters. Yours faithfully Enquiry 詢問函 介紹此次活動的背景情況 將具體問題加上編號 結尾處提出要求 HOW TO REPLY Email 如何回郵件 Dear Mr Wilson Thank you for your enquiry of 18 August regarding our plastic tile copy of our brochure is enclosed showing the designs and range of colours in which the tiles are supplied. Bottomline,22 the Squara,Rugby,is a very reliable firm which carries out all our work in your area. I have asked the pany to get in touch with you to inspect your consultant will be able to advise you on what preparation is necessary and whether dampness is likely to cause a problem. Our plastic tile floor is hardwearing and if the tile are laid professionally, I am sure the work will give you lasting satisfaction. Please let me know if I can provide any further help. Yours faithfully Reply 回復函 確認收到對方的詢問函，并告知隨函附寄了產品宣傳樣冊 針對具體問題提出解決辦法 保證提供高質量的產品 溫馨結尾，增加好感。 HOW TO REPLY Email 如何回復郵件 Dear XX: Thank you for your inquiry of 16th September. We are pleased to hear that you are interested in our product sucker rod coupling. We39。ve enclosed the detailed information of the product for your reference. Product toaster Specification xxxxxxxxxxxxxxx Package 1pcs/box Delievery 15 days Price 10usd/pcs Payment L/C For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable at sight. We look forward to receiving your first order. Sincerely, 開頭語簡潔帶過證明你是專業(yè)而老練的商人 . 開頭語特忌諱主動過多介紹自己，因為會給人一種推銷的感覺，給人的第一感覺就不好 報價簡潔明了全面 Quotation 報價函 HOW TO REPLY Email 如何郵件 Dear , We are pleased that your pany is interested in our products. The samples you have required are now available. They are free of charge, but it is our pany39。s policy to request a Certificate of Incorporation. Samples will be sent immediately as soon as the Certificate of Incorporation has been sent to our fax number。（ 865356527199）