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the Budget 5. Standardised processes 6. Messages that matter 7. Executive ownership of benefit delivery When It All Goes Right… ? Industry example: Fujitsu ? Process Focus: – Established Benchmarks, Process Improvement, Measurement… ? Chief strategic thrust: – Use Process and Technology to Impact Competitive Position. ? Tools: – Extended ERP to Fully Realise Business Process Design ? Results: ? Build cycle 21 days down to days ? Inventory cycle 60 days down to 27 ? Forecasting Accuracy 70% up to 85% ? Ontime Deliveries 80% up to 92% ? Sales doubled to $ down 20% 300% ROI in First Year Critical Success Factors KPIs KPIs KPIs Corporate Financial Performance Marketplace Benchmarks Drive Compare The IT Win: Align Yourself with your Business Partners ? Talk their language ? Educate them ? Provide Aggressive Assessments of Cost and Time ? Focus on T