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? 完成目標(biāo)的 3個最重要因素 Top 3 factors which will impact greatly to your goal achievement? KSF會影響你的投資或策略分配 T he KSF shall reflect to your investment or allocation strategy? 投資時間和精力的 3個重要領(lǐng)域 The top 3 areas where you will invest your time and efforts? KSF和你的策略相關(guān) Your strategy shall align with the KSFs12第六步:策略第六步:策略 Step 6: Strategy? 確保完成目標(biāo)的方法 The way to ensure your goal achievement? 善用實力,捕捉機(jī)會 Utilize the strength, capture the opportunity? 改進(jìn)弱點,管理威脅 Deal with weakness and manage threats? 開發(fā)和培養(yǎng)團(tuán)隊 To grow and develop your talents13第七步:實施行動第七步:實施行動 Step 7: Action item? 循序漸進(jìn)的實施策略 The way to implement your strategies, step by step? 誰來帶領(lǐng)策略實施 Who to lead the strategy implementation? 需要做什么 What to do ? 什么時間完成策略 When to acplish the strategy14第八步:業(yè)績衡量和評判標(biāo)準(zhǔn)第八步:業(yè)績衡量和評判標(biāo)準(zhǔn) Step 8: KPI, measurement? 平衡分?jǐn)?shù)卡 Balanced score card? 如何評測完成情況 How to measure achievement (SMART)? 通過執(zhí)行費用需求實現(xiàn)目標(biāo)策略 Budget needed to implement your strategy to realize the objectives財務(wù)績效Financial achievement組織效能Organizational effectiveness? 營業(yè)額? 利潤? 計劃執(zhí)行成效? 生產(chǎn)力客戶滿意度及忠誠度Customer satisfaction and roylaty員工能力及忠誠度Employee capability and rolyaty? TCE:全面客戶體驗指標(biāo)? ? 員工滿意度調(diào)查? 員工能力指標(biāo)15崗位平衡記分卡 財務(wù)績效 組織效能? 營業(yè)額? 利潤? 計劃執(zhí)行成效? 生產(chǎn)力客戶滿意度及忠誠度 員工能力及忠誠度? TCE:全面客戶體驗指標(biāo)? ? 員工滿意度調(diào)查? 員工能力指標(biāo)結(jié)果與過程并重:16SMARTSMART用于評價目標(biāo)和個人 KPI SMART measurement of objectives and KPIs on each individual? 精確的目標(biāo) Specific? 可測量的目標(biāo) Measurable (by %, number, etc.)? 可完成的目標(biāo) Achievable (achievable aggressiven