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(Positioning Statement) 定位光譜 : 從 功能 導(dǎo)向 到使命 導(dǎo)向 無形要素 有形要素 你的稟賦 你做什麼 你如何做 你是誰 你為何而做 屬性類別 產(chǎn)品與服務(wù) 技術(shù)與方法 個性與價(jià)值觀 使命與任務(wù) The spirit of refreshment. Only the original will do. Bringing people together Affordable good food for the family The world’s leading provider of travel services Experiencing the emotion of petition, winning and crushing petitors Personal enablement. Heroic customer service. Worldwide reliability of services Refreshing Exciting Sociable Red Trust Convenience Value Global Caring Performance Achievement Individualism Attitude Respect Worldliness Trust Security Success “Always CocaCola” “The world’s favourite airline” “Just do it” “Do more” To do a great job for our customers,