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rue “root” cause of problem are discovered?Multiple causes for problems – plete prehensive analysis?Various problem solving tools availableCopyright 169。 Futuris Automotive Interiors All Rights Reserved [15]problem solving5 why’s – ask “why?” five timesexample:WHY is the press leaking? There is a crack in the oil filterWHY is the filter cracked? Because it gets too hot during useWHY does it get hot? Because cooling system not workingWHY doesn’t the cooling system work? Too much dust on coilsWHY is there too much dust on coils? The air intake filter is missing!SOLUTION: Replace air intake filterCopyright 169。 Futuris Automotive Interiors All Rights Reserved [16]problem solvingCause and effect (aka Fishbone diagram)?Generate a prehensive list of possible causes?Lead to greater understanding of the problem?4M’s – Man, Machine, Materials, Methods (additional M’s include Menvironment and Measurement) – easier identification and analysisCopyright 169。 Futuris Automotive Interiors All Rights Reserved [17]problem solvingCopyright 169。 Futuris Automotive Interiors All Rights Reserved [18]problem solvingHow to draw cause and effect diagramThis is a three step process.Step 1Write down the effect to be investigated and draw the 39。backbone39。 arrow to it. In the example shown below the effect is 39。Incorrect deliveries39。.160